Hi all, I have the latest version of Ghost 15 on a brand new Win 7 Ultimate 64bit with the c: on an 250GB SSD. I configured an incremental backup for the c: driver with a 1TB SATA disk as the backup destination. I can create the baseline backup just fine but when my scheduled incermental runs it sometimes stays stuck on 1% forever never getting past that.
the status says "creating recovery point comparing volume c: agains my_prev_incremental_ name.iv2i". windows even log shows no errors, just an info message the backup started.
Any ideas?
I might have but it's been at that state for over 20 hours on a 250GB disk with the previous incremental only being 700MB so I can't see why it would take that long. I did a clean reboot and tried again with the same results.
I also ran process monitor to see what vprosvc.exe is doing and there is no file activity at all, it only reads registry keys.
On the drive you are trying to backup, is there a file named VSNAP.IDX in the root of the drive? Is the timestamp around the time you rebooted? This is the file that tells Ghost what sectors have changed between backups. I've never tried it, but it might be worth deleting it and than trying the incremental. It should do the reconciliation first but that shouldn't take any longer than a one time backup.
Hang tight, I'm running a backup in Virtual PC. I will then delete VSNAP.IDX and see what happens.
deleted the file and now about 10 minute in the incremental backup its still stuck on 1% (full baseline backup takes 17 minutes) so I'm pretty sure it's stuck again.
the ghost log file has this line over and over
415.87 0.51 0.00 VProConnection.OnAgentStatusChange End 799 - Description: Creating Recovery Point - Comparing volume (C:\) against hostname_C_Drive002_i001.iv2i - Progress: 1
I did a little experiment. I created a backup then rebooted. Upon reboot, the file VSNAP.IDX appeared on the C: drive. I deleted it and tried an incremental backup. It did not reconcile. VSNAP.IDX must be read at startup. I am now going to try to boot a Windows recover CD and delete the file from the command prompt. Then it will not be there when Windows starts. I had to use DEL C:\VSNAP.IDX /AH. When I restarted, it had to reconcile.
So, try booting from the Windows 7 disc or Ghost SRD and thendelete VSNAP.IDX from the command line.
I finally got a chance to try this out and it did not work. process is still stuck in 1%. Again I ran proc mon to see if there is any permission issues but it all looks fine, all that vprosvc is doing is reading from the registty.
Is there anyway to turn on verbose logging on vprosvc?
>>>Is there anyway to turn on verbose logging on vprosvc?
I'm not sure about that. I think at this point I would nuke all history and backup jobs and start from scratch.
Do do this in Windows 7...
Start> Type services.msc [enter].
Stop the Norton Ghost service.
Go to the location of your backup files (.v2i, .iv2i, .sv2i) and move them to a different folder. They will still be usable, but not show in history anymore.
Go to C:\ProgramData\Symantec\Norton Ghost\History and delete all files.
Go to C:\ProgramData\Symantec\Norton Ghost\Schedule and delete all .pqj files.
Restart the Ghost service and reschedule your backup jobs.
Does incremental work now?
I followed your steps and I also gave "everyone" write acesss to the e: driver where I store my backups. Now it seems to work and I am able to perform incrementals on top of incrementals.
I changed the permissions because when i recreated the backup definition I tried to make the root of e:\ drive as the location to store the files and I got an error (prior to this I was using e:\Norton Backup that was originaly created by the ghost wizard ). after I granted everyone full access to e:\ I was able to set the root of e:\ driver as the destination.
So either the re-config or the permissions to the e:\ drive root fixed it. I'll update if anything changes.
many thanks
I was declaring victory too soon. My next scheduled incremental was set for today AM and it got stuck in 1% as well. I see it's writing to C:\ProgramData\Symantec\Norton Ghost\Logs\Norton Ghost.dbg
Does anyone know how to read this binary file?
any ideas from the experts? Should I give up on incrementals and just do full backups?
Hi all, I have the latest version of Ghost 15 on a brand new Win 7 Ultimate 64bit with the c: on an 250GB SSD. I configured an incremental backup for the c: driver with a 1TB SATA disk as the backup destination. I can create the baseline backup just fine but when my scheduled incermental runs it sometimes stays stuck on 1% forever never getting past that.
the status says "creating recovery point comparing volume c: agains my_prev_incremental_ name.iv2i". windows even log shows no errors, just an info message the backup started.
Any ideas?