Ghost 15 - Error creating the custom recovery environment

I have just tried to setup "light out restore" but I always get the following message:

 

Error creating the custom environment

 

InstallingLor

ECA31796

Error ECA31796: Failed to save attributes for

C:\Boot\EN-US\Bootmgr.exe.Mui

 

The only thing I can think of is that I have a bootmanager already as I have two drive one with XP and one with Windows7?

Hi GarethMeredith,

 

Welcome to the Norton Community.

 

Unfortunately, Lightsout restore is not supported on dual-boot systems and this could be getting further complicated as it sounds like you use a third part boot manager.

 

From page 56 of the Ghost 15 user guid it says:


You might encounter issues if you try to use the Norton Ghost LightsOut Restore

feature on dual-boot systems. It is not supported.


Lightsout restore is in general a very good feature, however be aware that the one time this would not protect you is if the system hard drive crashed.

 

I would recommend that you create a Custom Recovery CD. Combined with doing image backups (Backup my Computer) this will give you full protection since you can boot to CD and perform a full system recovery.

 

Creating a recovery CD is explained starting on page 27 of the Ghost 15 user guide.

 

Hope this helps.

 

Best wishes.

Allen

 


AllenM wrote:

 

From page 56 of the Ghost 15 user guid it says:


You might encounter issues if you try to use the Norton Ghost LightsOut Restore

feature on dual-boot systems. It is not supported.



 

Allen,

 

I assume this refers to using the Microsoft boot manager. I have a multi-boot system with a third party boot manager and Norton Ghost LightsOut Restore works fine. I have also copied the Ghost CD to its own HD partition and I can boot that partition. It works much the same as LightsOut Restore. Just something for my amusement.

Being a big fan of the microsoft boot manager.

I have been able to boot the recovery ISO from both NTFS and FAT32 partitions and been able to start grub from the beloved XP and Vista\Win 7 boot managers.

 

I threw out a nice bait and didn't even get a bite.

 

Even though it may not be supported on a dual boot. I remember wanting to try it and I installed it on my test system and it worked without any problems.

It only had one hard drive but that shouldn't matter.  I had XP on "C" and Windows 7 on "D" and was using the standard Win7/Vista boot loader.  Since I already had XP installed on C and an empty partition for win7, I ended up without a SRP partition.  The windows 7 boot files were added to the C drive. Ghost was instaled on windows 7 although I don't think that would matter either because it adds to the Win7 boot loader and the folder structure would be in the same place (C drive).

 

I can't remember why I didn't like it.  I want to say that it's missing something.

Is lights out restore a "restore only" enviroment?

 

I can't believe I don't remember what I didn't like about it, but it didn't last long on my system.

 

The file you mention exists both for windows 7 and for the Ghost recovery console.  It's in the "boot" folder.

The way the error mentions "failed to save attributes" seems like it's a permissions problem.

You might want to see if the operating system your trying to install Ghost into has proper permissions to the windows 7 "boot" folder.

 

If you still can't get it to work, If you want I can tell you how to set it up to boot into the whole recovery disk.

 

Best of luck,

Dave

 

 

 

 

 


DaveH wrote:

I threw out a nice bait and didn't even get a bite.

 


 

The tide wasn't right.

We'll have to differ on boot manager preferences.

LOL, it's all in the presentation.

 

I use the microsoft boot manager because it's free and it works for me.

Actually, the only reason why i started dual booting was as an extra measure of safety.  I want to be able to access the other OS in case I need to try to repair it or pull data off it.  I also used to want to be able to install different AV's into each one and be able to scan the other for a "second opinion". 

 

I actually used "boot magic" years ago and on a test system I think I had 17 different installations at one point until the whole thing fell apart.

 

Recently I just add more hard drives and being limited to 4 primaries per drive hasn't caused any limitations.

I also try not to reboot much, is easier these days to use Virtual PC