Ghost 15 - Error ED800012: Backup CRC Validation fails creating backup. Tried everything I can...

NOTE: I was unable to open a support issue because Norton Ghost 15 is not in the list of products on the "Open Issue" page. The highest version available for Ghost is v12. Kindly fix that.

 

I have been unable to make backups for weeks now and recently upgraded to Norton Ghost 15.0.1.36526 in an attempt to fix it. I have read nearly every thread even mentioning ED800012 or CRC validation errors on this site and beyond. My backups all return the following error:

 

  • Error EC8F17B7: Cannot create recovery points for job: Drive Backup of System Reserved (*:\), Windows 7 (C:\).
  • Error ED800012: The internal structure of the recovery point file (CRC Validation) is invalid, damaged or unsupported. (UMI:V-281-3215-6071)

I had initially thought that there was a problem with the operating system, so I completely reformatted and installed Windows 7 SP1 x64. Flash forward to the newly loaded O/S and I am still having the same error above.

 

My system stats:

 

  • Windows 7 Ultimate SP1 x64 (freshly installed)
  • EVGA nForce 680i Motherboard, Intel Core 2 CPU (no overclocking)
  • 8 GB RAM DDR2 PC-800 (new)
  • 1.8 TB SATA HD, NVIDIA RAID-1, evenly split into Drive C (92% free) and Drive D (73% free)
  • 500 GB SATA HD, Drive Z dedicated to backups (92% free)
  • 500 GB SATA HD, Drive T dedicated to temporary storage and non-vital files (33% free)
  • 1.8TB NAS Device on LAN, Drive S
  • Latest Norton Internet Security

Here are the steps I have taken to diagnose the situation:

 

  • Ran CHKDSK /R on all drives --> all good
  • Defragged all disks using latest Diskeeper 2011 (turned OFF for all backup testing)
  • Changed all SATA cables, and even changed SATA ports where able
  • Ran cold-booted MEMTEST for 8 hours --> no errors
  • Tried diagnostic procedures from other postings, and all combinations of the following (even using different disks and the NAS):
    • One-Time Backups --> ED800012
    • Backups with/without Spanning --> ED800012
    • Backups with/without Compression --> ED800012
    • Backups with/without limiting number of sets --> ED800012
    • Edited the registry testing all four REG file configurations mentioned in http://www.symantec.com/docs/TECH54676 --> ED800012
    • Tried adding the "v2i overlapped io" value under Sme key --> ED800012
  • Cold booted from the Ghost Recovery CD
    • Backup with verification --> Succeeded
    • Verify within the Recovery Environment --> Ran validation on the same file 3 times, failed the first two times within seconds and then Valid the third time (???)
    • Verify the backup within Win7 --> Backup is Valid

So basically I can get somewhat of a reliable backup when booting from the Recovery CD but even validation there is spotty. Even using different backup devices makes no difference. I have been using the Ghost product for a long time and enjoy it VERY much.

 

Hopefully someone can help me get this resolved as I work from home in my own business and REALLY need to have reliable backups.

 

Thank you and have a wonderful evening!

 

--Phil