Ghost 15 "Error ED800012: The internal structure of the image file (Last File Frame)..."

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I have a hard drive that had started to fail so I shut it down and booted into Norton Ghost 15.  Started the backup process and it was almost done when the hard drive totally crashed and is no longer even readable. 

 

I have a 71GB compressed V2I file I was hoping I could open in the recovery point browser to get the files it did back up but I get the "Error ED800012: The internal structure of the image file (Last File Frame) is invalid, damaged or unsupported".

 

Is there any Norton tool, others tool or anything I can do to crack open that V2I file and get the files?

 

Thanks for any help.

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I aksed the same question 2 years ago and the answer was no. You would think that since it is so easy to damage a recovery point Symantec would develop software that would allow users to retrieve data from damaged recovery points but they havent.

 

I lost about 15 years worth of data back in 2009. I still have the recovery point available in hopes that one day, Symantec will address this issue and develop the software necessary to retrieve data from damaged reovery points.

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Wow that is really disappointing! After reading about other people’s issues I guess it is time I look at other backup solutions.

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I'm not sure why people think it is easy to corrupt a .v2i file more than any other file. It's just a file like any other file. It is usually quite larger so the chance of corruption is larger than a small text file for example. If something like a bad drive or bad sector causes this then it is a hardware problem, not Ghost's. Moving files, defragmenting, etc. also increases the chance for data corruption. I especially do not trust those IDE to USB converters for moving files. Unfortunately, It sounds like the OP waited too long to try to backup his information. The drive was already failing. Make backups BEFORE a drive fails! There are things to try to revive the drive long enough to copy data such as "the freezer trick". If the data is really valuable I would spend the money on a recovery service and not try anything else.

 

FelixDeCat,

 

Did your image verify when it was made? Did it get moved since it was originally created?

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>Did your image verify when it was made? Did it get moved since it was originally created?

 

The image was created in 2009 as indicated above because the hd had a sector that could not be read and I was returning the drive for a replacement. The image was "supposedly" verified by Ghost. The file was saved to a backup hard drive and the orginal drive was RMA'd two years ago.

 

When the replacement drive arrived I tried to restore the image when I got the EB8 error. Since I could not recover the files in the image because Ghost would not proceed after the error message was given, everything within the image was effectively lost.

 

Ghost under normal circumstances works perfectly, that is not what is at issue here. When my hard drive has bad sectors and Ghost reports back to me that it has made a good copy of the hard drive when it in fact HASNT that is a SOFTWARE problem. If the copy is bad, then tell me so. Do not indicate otherwise! I relied on this statement and lost everything as a result. 

 

Moving forward, the OP and I are in the same boat and arguing about what is at fault  will NOT solve our problem. It might help in the future, but it wont help us now. We both have a corrupt image file with valuable data stored within. We need to find a away to get into that file and find out what can be recovered.

 

I had Ghost 14 installed and downloaded G15. A solution has been suggested here:

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080428104529EN&ln=en_US

 

Hopefully it works - if not I await a solution that allows us to attempt to recover any working files from a corrupt image.

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Ok I tried making a copy of the image as suggested above and received this error:

 

"Error E1AD3BB6: Cannot validate the recovery point destination for file [file]"

 

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FelixDeKat wrote:

Ok I tried making a copy of the image as suggested above and received this error:

 

"Error E1AD3BB6: Cannot validate the recovery point destination for file [file]"

 

Where you able to open the image file and you got that error trying to copy it?

You should be trying to open the actual image file (v2i) and not the index file (sv2i)

 

Dave

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I’ll try that also when I get back my desk. You are wrong though, this drive was not that important which is why I didn’t have a backup of it. It just makes me nervous about my other backups that I do care about.