Ghost 15 installs and works perfectly on my Lenovo TS20 ThinkPad Notebook running system 7, but fails to install or work properly on my Dell Latitude E6500 Laptop running XP SP3.
I have a a 1TB USB Western Digital Passport drive partitioned into two equal partitions: Partition 1 is named Dell Backups (E:). Partition 2 is named Lenovo Backups (F:).
First, I installed Ghost on the Lenovo. I ran the default recommended set of backups that the installer program suggested (both checkboxes were, by default, checked: “Back up my computer” and “Back up my documents”. Results: Both types of backups were successfully created in a “Norton Backups” folder on the Lenovo Backups partition.
Next, I installed Ghost on the Dell. At the end of the installation, I got an error dialog from Ghost Installer: “ERROR: Failed to have success running InstalVSProvider function in MSIInstallVSSProvider Function.” I clicked “OK” and was presented with the same default recommended set of backups that the installer program suggested (both checkboxes were, by default, checked: “Back up my computer” and “Back up my documents”.
Results: After about a half hour of backup activity, this error message appeared: “Error EC8F1C50: Cannot create file backup for job: My Documents Backup. Error E7B70005: Snapshot error Error EBAB03F1: OS error 2147754776.. (UMI:V-281-3215-7248).” Only one type of backup was successfully created (a “Computer” backup) in a “Norton Backups” folder on the Dell Backups partition. No “My Documents” backup was created.
So, I selected “Run or Manage Backups” and tried again: I selected “My Documents Backup” and clicked “Run Now:” But, the “My Documents Backup failed again, with “Snapshot error %1. Error EBAB03F1: OS error 2147754776. (UNI:V-0-1975-5.”
Now, every time I start up my Dell, a Ghost dialog appears in the lower right corner of my screen, asking me if I want to run a Scheduled “My Documents backup” that was missed. If I answer YES, Ghost tries to create the “My Documents” backup, and always fails with “Cannot create the file backup for job: My Documents Backup. Snapshot error %1. Error e7b running job: My Documents Backup.”
Also, every time I start Norton Ghost, I get “At Risk” as a backup status, and Ghost says under “status details” that “No recovery points exist for “[Empty} (F:\)”. This is bizarre, because I have no drive by that name on my computer. The only F drive on my PC is the abovementioned Western Digital Passport drive, one of whose partitions is actually named “Lenovo Backups (F:)” So where is Ghost getting the idea that my F drive is named “[Empty} (F:\)”???
Overall, I'd have to advise anyone using XP, NOT to purchase Ghost 15.