I recently upgraded from Ghost 14 to Ghost 15 under Windows 7 64 bit. I previously had the same problem with Ghost 14 under Vista 64 bit. When doing a backup the performance slider does not work Ghost states "The performance slider is disabled because no operations are currently running". The problem was resolved by for Ghost 14 by uninstalling and reinstalling Ghost. Initally the slider in Ghost 15 was working but after a week or two it stopped. I tried uninstalling Ghost 15 and reinstalling but that did not help. I even tried the Norton removal tool to remove NIS2010 and then I again uninstalled Ghost 15 but that did not work. It's not that big of a deal since Ghost 15 works fine except for this but it does bug me a bit.
I recently upgraded from Ghost 14 to Ghost 15 under Windows 7 64 bit. I previously had the same problem with Ghost 14 under Vista 64 bit. When doing a backup the performance slider does not work Ghost states "The performance slider is disabled because no operations are currently running". The problem was resolved by for Ghost 14 by uninstalling and reinstalling Ghost. Initally the slider in Ghost 15 was working but after a week or two it stopped. I tried uninstalling Ghost 15 and reinstalling but that did not help. I even tried the Norton removal tool to remove NIS2010 and then I again uninstalled Ghost 15 but that did not work. It's not that big of a deal since Ghost 15 works fine except for this but it does bug me a bit.
The performance slider is disabled for the full length of the backup -- both full or incremental.
Under Options>performance I am able to change this performance slider.
After I changed the performance slider I did an incremental backup and the slider (although greyer out) reflected the new setting.
Reflecting back to my original post - I had the same problem not under Ghost 14 but under Norton Save and Restore (basically the same program) and this was under Vista 64. The uninstall of Save and Restore and the installation of Norton Ghost 14 was done under Vista 64. I did not have any problems with the slider when running Ghost 14 of initially when running Ghost 15. Ghost 15 was installed under Windows 7 64 bit.
Hi PaulGo,
Thanks for the added information. When you installed Ghost 15 did you first uninstall Ghost 14?
Do you have other Norton/Symantec products on your computer? Was your change to W7 64 bit an upgrade or clean install? If it was an upgrade, was Ghost 14 still installed during the upgrade?
It might be a good idea to run the Norton removal tool to clean things up but that depends on the answers to these questions.
Thanks much
Allen
Going to Windows 7 was an upgrade with Ghost 14 still installed. Ghost 14 worked fine under Windows 7. I did install Ghost 14 (including all data) before installing Ghost 15.
Ghost 15 was working fine for a few weeks before I had the performance slider problem. When that happened I first tried unstalling Ghost 15. That did not help so I installed Ghost 15 using the Revo uninstaller and then ran the Norton removal program to uninstall all my Symantec programs (NIS 2010). I then reinstalled everything (NIS 2010 and Ghost 15) but still the same problem with the performance slider.
Hi PaulGo,
Thanks for the update. What procedures did you follow when using the Norton Removal Tool? Sometimes if it is not done in the correct way it may not work to clean everything up.
Typically it is recommended to run the tool twice with a reboot in between.
I am concerned about Ghost 14 being installed during the Vista to W7 upgrade. Even though this worked for you (many have reported it working fine), technically this is not a supported combination.
Please run the Fixinstall.bat located in Program Files > Norton Ghost.
Let's see if this corrects the problem.
If not, then please try the following.
Uninstall Ghost via the normal Control Panel method. When Ghost asks you if you would like to retain backup history please answer NO. Then please remove the following directories:
Program Files > Norton Ghost
C:\Program Data > Symantec > File Backup
C:\Program Data > Symantec > Norton Ghost
C:\Program Data > Symantec > Symantec SymSnap VSS Provider
C:\Program Data > Symantec > VProConsole
Then please reinstall and see if the issue is corrected.
The above provides a bit more customized and complete removal of Norton Ghost.
Please note that with this more complete removal, your backup history will NOT be retained. However this is not a problem as your image backups (Backup My Computer) are still fully usable and can be used even though they are not in your backup history. If you do File and Folder backups, I can provide the steps to re-create your backup catalog database in Ghost.
Thanks
Allen
I tried everything you suggested, but unfortunately the performance slider still does not work. However, everything in Ghost 15 else works without any problems.
Hi PaulGo,
Thank you very much for trying this as I had to be sure.
Could you try one other thing for me? I want to make sure that nothing is causing interference with this. Have you used msconfig before? Basically it involves using msconfig to temporarily disable other startup processes except for Windows processes as you never want to stop them.
If you can try disabling all non Windows processes except for Microsoft ones via msconfig, then reboot and try the test again. This would include both the startup and services tab in msconfig. Make sure and hide all Microsoft services then click Disable All on both tabs.
Please let me know if you need more precise directions on this.
This will at least eliminate any possibility that some other program is causing interference.
Once done, click Enable All on both startup and services tab, then reboot to restore things to normal.
Thanks very much
Allen
I tried what you suggested (I did need to leave the Symantec services running) - same results the performance slider still does not work.
HI PaulGo,
Thanks for the update. I've searched high and low on the forums and just don't find more than a small handful of issues reported with the performance slider. The few I did find indicated it was a bad install. There was one somewhat obscure reference to performance slider not working when backing up to DVD.
What is your target drive, DVD by chance?
How long does the total backup take?
Thanks
Allen
I am backing up to another SATA Hard Drive. The total backup time using medium compression takes about 7 to 8 minuites (35GB with the backup file being 20GB).
HI PaulGo,
Thanks for the information. I'm not sure what to make of this. Only one other thing I can think to check but I don't think it is the cause because usually if this is an issue you would not even be able to run the backup. But never hurts to double check anyway.
From the start menu > Norton Ghost folder please run the Security Configuration Tool. If your specific user name is not shown there, then please add it with full permissions.
Thanks
Allen
I checked the permissions folder as you instructed - everything is as it should be. The part I can't understand is that Ghost 15 initially had the performance slider working fine so something must have happened to cause this. Also the Save and Restore Norton program developed this but as I previously stated uninstalling and reinstalling the program corrected this. Is their any registry setting I should check?
Hi PaulGo,
I'm not aware of anything in the registry which would control basic functionality like this, I did some searching in the registry as well.
It almost makes me wonder about some sort of minor and subtle compatibility issue with W7. You could try one other thing to check this theory. In the Program Files > Norton Ghost > Agent, look for the two files called VProTray.exe and VProSvc.exe. Set both of these to run in Vista compatibility mode. Then bring up the services window by typing services in the start menu search box. Scroll down to the Norton Ghost entry and restart the service. There is a restart button near the top left.
See if this makes a difference. If not I'm pretty much out of ideas unfortunately.
Obviously if this does not solve the problem make sure and set both of those back to Native mode and restart the Ghost service again.
From what I've seen on the forums I know quite a lot of people are running Ghost 15 on W7 64 bit and I've never seen this issue reported. But then again, how many people would change the performance slider so something subtle like this could go unnoticed for some time.
Thanks
Allen
It did not help - same results. Kind of weird - but something must have triggered this. It would seem logical that the steps you suggested should work, but today their are so many variables in a computer (both hardware and software) that the possibilities are almost endless. For the record I have an AMD 9850 CPU with a Asus M2N-SLI Deluxe motherboard (latest Nvidia chipset drivers) and a MSI 9800GT video card with the latest Nvidia drivers. I also have three SATA hard drives and the problem happens both on the C drive backup to the E: drive and copying of the backup from the E: drive to the D: drive.
Hi PaulGo,
Thanks for trying this out. We've covered all of the obvious possibilities I can think of and I'm not new to troubleshooting this sort of thing and it seems like you are very computer proficient as well. 
Anything which could have gone awry in the registry should have been resolved through either the conventional uninstall/reinstall of Ghost or at least with the more complete removal offered through the removal tool. Similarly, if anything became corrupted in the program installation itself apart from the registry, then uninstall and manual removal of the directories should have taken care of it.
But yet an outright feature bug seems somewhat unlikely since this was working for you earlier. It does appear to be something specific to your system, I just can't put a finger on it.
Perhaps Symantec can think of something I haven't. I'll send a PM to a contact to see if he has any other ideas I have not thought of.
Thanks for your patience on this.
Allen
Hi PaulGo,
My Symantec contact has indicated he has seen this before on his own system in the past. From his prior experience (both on his own system and issues from other users) he says the most likely cause is one of two things:
1) A RAM or video card issue. He indicates this is the most likely of the two.
2) A driver conflict interfering with Ghost.
The suggestions at this point are to run a RAM diagnostic and also video card diagnostics to test out both pieces of hardware.
For #2, I have a question or two. Have you had any recent hardware changes? Or hardware driver changes? I think it would also be a good idea to check for any updates to your video card driver, let's make sure you have the latest for W7.
Thanks
Allen
I just ran memtest86+ and their were no errors. As mentioned above I have the latest Nvidia drivers for my video card - this was installed about a week ago. So the problem with Ghost 15 existed in this version and the previous version of the Nvidia drivers. I cannot remember exactly when this problem happened but I would say it was about a month after Ghost 15 was released. I downloaded the trial version on the release date and after I saw that it worked well so I purchased the product. As to what driver if any was updated when this happened I don;t have a clue since I always update drivers when they become available (and sometimes it is through the Microsoft updates). Since I do automatic backups the only time I look at the slider is when I do a manual backup. The puzzling thing is with Save and restore under Windows Vista 64 that had the same problem and a reinstall of the product resolved the slider problem. Other than this bug I have had no other problems with Ghost 15. I have run the video card test in NU 14.5 without any problems. I do not overclock the video card. Are their any other tests of the video card that you can recommend?
Well i guess I need to wit for an update to take care of this bug.
Hi PaulGo,
My apologies, it looks like I missed your previous post. I rely on email alerts when I get a response since I am typically involved in many threads. It looks like I either did not get the email or somehow did not catch it.
You can run dxdiag for your video card but you should probably also check the vendor website as typically they will have a better diagnostic tool. Similar to chkdsk /r vs a vendor specific tool, the vendor tool will always be more comprehensive.
Thanks and again sorry that I missed your last post.
Allen