Ghost 15 - wont do file backups

Hi

 

I have ghost 15 running on win7. It performs complete image of mu drive very quickly!

 

However, every time I try to run a file/folder backup I get this:

 

Error EC8F1C50: Cannot create file backup for job: mydocs. Error E7D1001D: Unable to open '//./SymantecSnapshot0/Users/Edward/Documents/flash dev/arupAcoustics/Soundfiles/af.mp3'.

Error EBAB03F1: Access is denied.

Error E7D10049: Device SymantecSnapshot0 appears to be offline, disconnected, or otherwise unavailable.

Error E4BC0004: Unable to backup file C:/Users/Edward/Documents/flash dev/arupAcoustics/Soundfiles/af.mp3. (UMI:V-281-3215-7248) Details: Source: Norton Ghost

 

I have service pack 1 installed

 

 

Please can anyone help?

 

Many thanks

E