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Hi,
I speculate now, perhaps neither Ghost nor Save and Restore can recognize differences because (I believe) the outlook.pst is
encrypted. So that file access (reading the file and differences) is not possible.
I'm sure that somebody from Symantec will clear that up.
Cheerio
Lars
Sure !!!
The pst file has proprietary format (encrypted or not encrypted) but, if you edit something inside (receive or send mails, change notes, use agenda or contact..) the pst file must be changed and Ghost, detect it because it backup it.
The problem is that Ghost, doesn't retain previous backup versions of this file. I can't understand why ......
perhaps an error or design failure? or perhaps, something that I can't understand.....
I'm really not sure... versioning requires that the software can read the file to recognize what happened (inside). Or its a bug.....
Tony!!! Help us....
Cheerio
Lars
Gavira wrote:
...When the job runs in different days, it always overwrite the previous backup copy. The restore option, always shows the last backup copy of pst file because it doesn’t find versions. I don’t know the reason or the solution….. Any idea?
Yes. It's easy test it.
1) Create an Outlook PST file.
2) Create one Ghost File & Folder backup job and configure it to make a backup of the pst file. Run it to make a backup.
3) Verify (with the restore function) that PST file was backup correctly. Note file time and size to compare later.
4) Edit The outlook PST file, for example, create one note, send an email, or edit one contact. Close Outlook. The PST file, now, must be different, with different size, and date & time.
5) Run again the backup job (the same use previously). The job must work fine.
6) Use, again, the restore function, to verify the backup. Try to find "versions" of the PST file. I understand that must be two version of the PST file, but you only can find one: the last (test file size and time). Ghost doesn't save versions of this kind of files with the backup.
Please, confirm it.
Thanks and sorry for me English..... ;-)
Gavira wrote:
Yes. It's easy test it.
1) Create an Outlook PST file.
2) Create one Ghost File & Folder backup job and configure it to make a backup of the pst file. Run it to make a backup.
3) Verify (with the restore function) that PST file was backup correctly. Note file time and size to compare later.
4) Edit The outlook PST file, for example, create one note, send an email, or edit one contact. Close Outlook. The PST file, now, must be different, with different size, and date & time.
5) Run again the backup job (the same use previously). The job must work fine.
6) Use, again, the restore function, to verify the backup. Try to find "versions" of the PST file. I understand that must be two version of the PST file, but you only can find one: the last (test file size and time). Ghost doesn't save versions of this kind of files with the backup.
Please, confirm it.
Thanks and sorry for me English..... ;-)
I hadn’t forgotten about this problem, sorry for the delay. The team is still testing this issue, and when they’re able to pinpoint the cause, they’ll look into resolving the problem in future versions. Thanks!
Thanks Tony !!!
I hope they can find a solution easily, and we can have a fix ASAP !!
Cheers
Hi Gavira,
I apologize for the delay; the Ghost team is looking into this problem, that seems a bit more complex than we previously thought. I would not expect an update for this issue to be sent through LiveUpdate soon, but rather possibly in a future version. I am sorry we were not able to resolve this issue for you, but the Ghost team is looking into the problem to be resolved at a later date.
So, this confirms that Ghost does NOT backup Outlook.pst reliably - whether Outlook is open or not. Example: something happens to corrupt my pst file at 11p. My incremental backup runs at midnight. Based on the info in this thread, I will now have only one copy of the PST file. The one that is corrupt. Or back to the previous Recovery point image (minimum one week old, as much as 2 weeks, in a Default scenario).
And considering the info I posted in my thread about "Show Versions", where it doesn't show me multiple versions of an Excel spreadsheet I modify every day, I have to wonder what it is that my incremental backups are really doing for me.
And you're saying we're NOT going to get a fix for this in the current version of Ghost??
Most likely, yes. As I stated in my previous post, the Ghost team is looking into the problem to be resolved at a later date.