Ghost says it's going to take 44 HOURS to transfer 38GIG?

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It's nice to know that Symantec has the same level of crappy customer service as every other large company's

The Admins are looking in here and answering other questions, but either don't have an answer to mine or chose to ignore the fact that there is something wrong with their product.

This is the last time I will ever buy a product from your company.

 

My computer's HD died.  It was a 60GIG.

I replaced it today with a 160GIG.  All my Ghost backups are on an external 250GIG USB.

I ran Ghost from the CD and the 1st time something went wrong and I got a Blue screen error that said if it was the 1st time seeing this error to just reboot.  So I did that.

It's been runing for 3+ hours now and I just went down to check on it, and it said the estimated time left was 44 HOURS.

44 HOURS???  To transfer a measly 38 GIG of backup data??

Seriously??

I could completely redo my entire HD with Windows and backups and reinstall EVERYTHING in less than 2 FULL DAYS.

WHAT THE HELL??

Did I do somehting wrong??  It is just using USB, but still.  44+ HOURS??

Less than 1 GIG transfer per hour??

Oh, I am using Ghost 10.

 

 

Message Edited by CJ on 09-03-2008 01:59 PM
Message Edited by CJ on 09-03-2008 02:00 PM

I am sorry that your issue has not been addressed as quickly as you had hoped. If you wish to get in contact with our Customer support team, please visit the below site:

 

http://www.symantec.com/norton/support/selectproduct_ts.jsp

 

This would be the best way to get a quick resolution to your issue. The Norton Forums are designed for customers to discuss Symantec products, and to direct our customers with product issues to the appropriate Support areas, like the link above. If you have already contacted our support team, please let us know the solutions they provided, and how that changed the issue for you, or if it resolved it. Thanks!

CJ, one other tidbit, for it to say 44 hours at the beginning is not necessarily uncommon.  When the estimate is first generated it is basically a conservative guess.  This time should drop and become more realistic as the image is restored and Ghost can get a better idea of what the sustained throughput is going to be.

 

But you mentioned that it has been going for 3 hours.  I would have expected it to have started to drop by now.  This would imply that the drivers being used to talk to the drive are not the best drivers for your machine.  This is understandable because a CD cannot contain every driver so fairly generic drivers are used so things work for more people.  I would suggest you might want to plug the old drive back in long enough to create a custom SRD (System Recovery Disk) then restore the image.  Thay way the SRD can use your drivers which should improve performance.

 

As to the 24 hour time limit, thank Microsoft for that one.  As I understand it, Microsoft builds that limit into WinPE, which is the basis for the SRD, because they do not want people using this as a primary OS.  PE was designed as way to do a 'quick' task like installing Windows. 

Come on Symantec guys... you have been replying to other threads all day.  Can you please give me an answer to this??

I read on the agreement page I had to agree to that  the system will REBOOT after 24 hours??

HELP!

If the system reboots after 24 hours and my backup will take 44..... HELLO???  Will it EVER backup??