Ghost sp1

I have a fully activated retail copy of Ghost build 15.0.035659.

Would like to upgrade to sp1.

Problem: there is no live update option in the "About" window on my version of Ghost. Nor is there anything that looks like a live update .exe option in the Ghost program folder. Also can't find it on the Symantec website.

What do I do?

I have a fully activated retail copy of Ghost build 15.0.035659.

Would like to upgrade to sp1.

Problem: there is no live update option in the "About" window on my version of Ghost. Nor is there anything that looks like a live update .exe option in the Ghost program folder. Also can't find it on the Symantec website.

What do I do?

je2010,

 

Did you do a Custom install and remove the tick for Live Update? I did that once.

 

I suggest reinstalling over the top. Choose Custom and make sure everything is ticked.

No luck, I'm afraid Dave.

For me, above "About" in help is the Licence Agreement - no sign of live update anywhere.

Many thanks,

John

Brian,

I did a bog standard auto install.

Am thinking of doing a complete uninstall and then reinstalling from scratch but I am uncertain if my single licence allows that.

Thanks,

John

Thats strange.  When I click the help button I get 7 or 8 options. The very last is "about" and the one right above it is for live update.   I also have a button in the "about screen" just like in Tony's picture here:

http://community.norton.com/t5/Other-Norton-Products/Norton-Ghost-15-SP1-is-now-available/td-p/223163

 

That button shows up before the update, I never re-installed the update the last time.

 

you shouldn't have any trouble removing and re-installing it.

I use ghost 15 on my test system and I have had to re-install it dozens of times on the same system.  I keep having to restore a clean image with just operating system and drivers.  I never had a problem re-installing Ghost.

 

I'm not at that test system right now but I believe if you restart the installer you also get an option to customize or repair the installation Like Brain said.  If you chose to customise it you may be able to see if the live update part shows as being installed or not.

 

Best of luck,

Dave

Dave and Brian,

Thank you both. Can't do anything further tonight but will try  Brian's suggestion tomorrow or Sunday. If that doesn't work will un/reinstall. Will keep you posted.

John

You can download Ghost 15 SP1 from HERE. Then uninstall Ghost and install the downloaded version. You can then use your license key with it. Note that even though this says it is a 30 day trial, it is the same as the standard version.

Brian and Dave,

 

Followed your instructions and did a repair install.

Everything went OK and was able to ugrade to SP! so thank you both.

Ghost now works but I get an error message "Unable to reconcile changes since previous session".

Should I ignore this?

John