11-06-2012 04:52 PM
steves wrote:
... may I chime in: IT WOULD BE GREAT IF SYMANTEC HAD A STATUS PAGE for their products and/or for some of these issues (and make it obvious and accessible on your web site). Tell us that you are having server/network problems so WE KNOW when our attempts to login (or correct something) are failing --- that it is your issue - not ours. Tell us when you've got an update problem/error and you are working on it. Soooo much time is wasted by many of us - trying to figure out what we're doing wrong when, in actuality, it's Norton/Symantec's issue to fix. Please. e.g. Give us a status on the ONLINE VAULT (NIS IDSafe) - when there are issues that interfere with or prevent its regular use. Like what happened starting 10/31/2012. Please. And thank you. ~S.