I am having a major problem with my computer. I have Windows Vista Home Premium service pack 1. When I click on firefox or internet explore, I get the error message globalroot\systemroot\system32\MSIVXstgkdxnmyccuibqqrtejjxyotauwwj.dll. However, when I click okay, the internet will open up. Also, occassionally when I am on the internet or restart my computer, I hear an ad of some type and music. After I click out of the browser, it continues to speak to me. Whatever I have causes internet explore to open on its own and I have to close out of 10 or so windows. I have tried the following things windows defender stopped scanning after 45 minutes, but it scanned in safe mode and found nothing. My synametec antivirus version 10.20.276 has been disabled and will not scan in either safe or normal mode. I have installed Malwarebyes and spybot search and destroy which will not even open or give me the option of scanning. I have tried system restore and it had a disc failure causing it not to complete the restore.