Google Chrome and Norton Identity Safe not loading

I have just recently purchased the new Norton 360 gold edition and my Google Chrome is up-to-date however I now have a permanent yellow bar saying that Norton Identity Safe couldn't load. I have saw the previous comments about how it's a proper with Google etc..But does this mean that it's not safe to surf the web on Google Chrome now? Are my details more likely to be stolen etc if I continue using it? On my previous Norton antivirus occasionally it used to come up in a little box saying that Norton had crashed and if I wished to close it but now it's a constant yellow banner. Any insight and comments would be much appreciated.