A while ago, one of my university teachers was having problems with Norton 360, and I suggested that he nip over to the forums over here and mailed him the link to the Norton Community.
I just met him outside in the corridor and asked him about his Norton issue.
He said that the forums were "great!" and that he had received excellent help (thumbs-up gesture and beaming smile from him at this point), and that everything was running smoothly :-D