I am having problems with my safe search too, now I do have Comcast NSS, and I started experiencing the same problem with the green check marks on Monday, and I DID NOT download the MS updates until today.
On Monday, yesterday and today I had noticed that the green check marks were not showing up, BUT I found if you opened more than one search page and then close all but one, the check marks come back.
I put a lot faith into Norton Safe Search because my last antivirus software didn't offer this kind of protection.
PM me if you think I should post in the Other Norton Products forums.
Thank you
EDIT:I saw the post by Allen and tried what he asked.....
I went to see if my search was google and it is. I have always used google and no others that I can think of. Since I use aol a lot, aol search engine is google, so using another would not be likely by me.
First this is from the thread they split your post out from (as you are using CNSS) and was postd by a Norton employee:
Yes, it looks like something changed on the Google search page that is thwarting our annotations. The problem seems very variable. Different machines and different search terms are displaying different results, but it is wide spread. We haven't yet exhaustively tested different versions of our products, but we're pretty confident that all versions of Norton products will experience this problem equally.
Stick with us. We're looking at this
That said, obviously CNSS is also going to display some of the variable characteristics.
We'll just have to hang in thee and see what comes down. I also have found that using the Norton Search gives the check marks all of the time.
Thank you for the reply, I am very glad that someone responded.
I do understand that these things take time.
This morning I went to do a search and there was no green checks, so, I did what I stated in previous post, and finally the checks came up, but it wastes a lot of time when you have to do this. And I not sure if safe search is working when you have to tickle it to get the checks, so is it safe? who knows?????
Ultimately in a case like this I think it would have been better to have left Moogy's post in the other thread because that is where updates from Symantec are probably going to take place.
The intent of splitting the post is because Moogy is using different software but this is one of those cases where CNSS is going to have the same problem as NIS or N360.
I had seen the post from Moogy about whether the post should be moved to Other Products when I was at work (got the email on my iPhone) and I was going to make it a point to respond and recommend leaving the post where it was when I got home from work that day. But before I could do so, the post was already moved.
I will personally try to remember to update this thread when I get any information on this issue.
The problem appears to be largely corrected, though not yet confirmed by Symantec. I am seeing one issue left where after doing a search on the google.com website, when I hit refresh the site safety symbols disappear.
Please see this post. Can you check and see how it looks for you?
I am having problems with my safe search too, now I do have Comcast NSS, and I started experiencing the same problem with the green check marks on Monday, and I DID NOT download the MS updates until today.
On Monday, yesterday and today I had noticed that the green check marks were not showing up, BUT I found if you opened more than one search page and then close all but one, the check marks come back.
I put a lot faith into Norton Safe Search because my last antivirus software didn't offer this kind of protection.
PM me if you think I should post in the Other Norton Products forums.
Thank you
EDIT:I saw the post by Allen and tried what he asked.....
I went to see if my search was google and it is. I have always used google and no others that I can think of. Since I use aol a lot, aol search engine is google, so using another would not be likely by me.
This morning when I did a search, the checks come up about 30 to 45 seconds after I started my google search. Then I did another search and the checks came up about 10 to 15 seconds which to me seems about normal.
I have found that in some searches that if you go past the 3rd page or the 4th page, the checks may not always come up, but if you got back one page and then go to the page that check didn't come up the checks will be there!
I went to the post you asked me to, and I read the posts, I am not sure what you are asking to check/to see there????
I did noticed that the Compatibility view is not working.... which seems strange.
But the green checks for the most part are working and that IS important to me.
I thank you and everyone else that worked on this!
THIS IS AN EDIT::: I just did a search and the checks came up right away!!! So whatever the powers to be have done, it seems to be fixed!
Again I thank you all!!!!!!!!!!!!!!!!!!It is very much appreciated!!!
What I was asking you to check is what happens when you refresh the page containing the google.com search results. For me if I navigate to google.com and enter my search term in the provided box, initially I get the site safety symbols but any time I refresh the page, they go away. Hitting Search or placing the cursor or navigating to another page of the search results brings up the site safety symbols correctly each time.
So I am wondering if you see the same problem with the site safety symbols disappearing when you refresh the page.
Regarding the Compatibility View, it is Google themselves that are blocking this option in IE.
Not sure if already mentioned, but in my case (using Windows XP and IE8) the problem seems to involve the new Google "Instant" search tool launched earlier this week, where you see search results as soon as you start typing the search term...
When "Instant" is selected on, which seems to be the default, I no longer see the green check marks when I enter the search term in the Google search box. Clicking "Refresh" one (and sometimes more) times, brings back the green check marks. But if you go to the next and any subsequent search results screens, again the check marks do not appear unless you click "Refresh" one or more times.
However, with "Instant search" on, if I enter the seach term in the IE8 address box, the green check marks appear as usual, but only on the first search results screen. If I go to any further results screens, I have to click "Refresh" one or more times to get the check marks to appear.
If I select "Instant" to "Off" (in Google search settings screen or by clicking the down arrow beside "Instant is on" that appears to the right of the search term box on the search results screen), then the green check marks always appear as usual.
So there seems to be a problem related to the new Google "Instant search" system. At least I now know how to resolve the problem with "Instant" set to "on" (by clicking refresh one or several times if the green check marks don't appear), but that is a little tedious.
