Had FBI Virus, removed, now no files will open

Norton Security | Norton Internet Security
1

I have seen lots of posts about the FBI ransom virus. And I have seen lots of posts about cryptolocker. But no one with this same problem as me.

 

I had the FBI virus on our personal computer. My 4 year old son was watching youtube and it popped up on the screen one night.

 

Simple removal through creating a new user in command prompt, then ran Norton Power Eraser.

This was my first time using Power Eraser, instead of just running a System Restore from command prompt

 

So I have lots of experience with this virus, but I have never seen this:  All the files in My Documents, My Music, and My Photos appear to be encrypted. None open, with any program. All jpg, .docx, and .m4p files within those folders. Any new files I add, work fine. When I try to open a .jpg file it says "Photo Gallery can't open this photo or video. The file appears to be damaged or corrupted."

 

I ran Panda's encryption dector program and it says there aren't any files on the computer that are encrpyted.

 

I have backups of almost everything, so it will be easy enough to replace my files. But it sure would be easier to find a simple program that can fix this issue

 

I can submit samples of original and corrupt files somewhere if someone knows where to do so.

 

Thank you for any help.

-Mark

 

 

2

The header may be corrupt / damaged on purpose.

 

Quads

3

The computer is not still infected. Just can't open any files in the user folders. Any other files in different folders opens fine.

 

Just wondering if there is a way to get the corrupted files back. Stellar Phoenix JPEG repair can only get 1/5 of the photos back.

 

This new variant (corrupting user files) of the FBI virus is becoming more widespread. It really hasn't been that big of a deal before, since it was just trying to steal money, and only some people fell for it. Now it is corrupting files. Files are priceless.

 

Any chance Norton will look to be able to stop this virus from infecting people's computers in the future? Any chance of a tool to un-corrupt the files?

 

 

 

 

 

4

Use a removalist to make sure the system is clean of everything, then use the Backups

 

Quads 

5

Mark1221,

As Quads says "use a removalist". Go to one of the free sites listed above and work with a single trained volunteer to get everything back in order.

Keep us posted

6

I have seen lots of posts about the FBI ransom virus. And I have seen lots of posts about cryptolocker. But no one with this same problem as me.

 

I had the FBI virus on our personal computer. My 4 year old son was watching youtube and it popped up on the screen one night.

 

Simple removal through creating a new user in command prompt, then ran Norton Power Eraser.

This was my first time using Power Eraser, instead of just running a System Restore from command prompt

 

So I have lots of experience with this virus, but I have never seen this:  All the files in My Documents, My Music, and My Photos appear to be encrypted. None open, with any program. All jpg, .docx, and .m4p files within those folders. Any new files I add, work fine. When I try to open a .jpg file it says "Photo Gallery can't open this photo or video. The file appears to be damaged or corrupted."

 

I ran Panda's encryption dector program and it says there aren't any files on the computer that are encrpyted.

 

I have backups of almost everything, so it will be easy enough to replace my files. But it sure would be easier to find a simple program that can fix this issue

 

I can submit samples of original and corrupt files somewhere if someone knows where to do so.

 

Thank you for any help.

-Mark