Since I installed this, this Norton, it had failed to update. After several weeks of Norton 'techs' telling me what software to run, to uninstall, to re-install, to use this, to use that, to allow them in to my computer, three of which didn't fix it and said they escalated it; escalate means they lose it in the black hole), and call back week after week, and all I get is the same story, repeated by the others - to uninstall, re-install, do this, to let them log in to my computer, again... and do that, ad nauseum.
I'm sick of the round and round over and over. I wanted a refund. Ahaaaa!!!! Now I know why it took so long not to fix it, to get past the 60 day refund period! Every call to Norton results in the same thing, the newbie wants to access my computer. Just like the other 3 and to do what? I asked the last 'tech' what he thought he could do to fix it that the others couldn't do. His response was "... I can't help you if you won't let me access your computer'." since he wouldn't answer me that, I asked "What kind of special training do you have that makes you better than the others that accessed it?" This -persons- response, "We are all trained the same sir." In that case, there is no need for a 4th person to try and uninstall, reinstall, like the others did, and fail to fix it - like the others did, and promise to escalate it - like the others did (and they never did escalate it - NEVER!!!!)
Why is it that when we pay for this soon-to-be-discovered is junkware, payment is instant? But when it come to earning the money, support is hidden away, support is dependent upon Norton coning the general public in to support the product for them, while "Contact" requires an athletic ability of one jumping over the hurdles and through the hoops to get to a person whose accents are so long, they can't easily be understood?
Finally, why would a company like Norton, so hopped up about being the greatest and best of them all, protecting us from the the bad guys in turn use the Norton web site to invite Stalkers to place their spies tools (24 of them) on our computers?
I don't ever get mad at shysters like Norton. Dogs go mad - I get even - the law is on my side.
THIS HAS NOTHING TO DO WITH ANY PREVIOUS POST REGRADING NORTON'S JUNK-WARE.