HASP dongle & embroidery software

Hi there...

 

I hope one of you guys can help.  I am restoring everything to another computer following a system crash. 

 

I have embroidery software by a company called Janome that requires a HASP security dongle in a USB port. 

 

I have added the programs that the software needs (DSLOADR.exe and JANOME.exe) to the Program Rules in Norton 360 and I have added the port (1947) for the dongle to the traffic rules for the firewall.  BUT the software still doesn't run.  The splash screen displays for a while and then disappears. I can see both executables still running in the task manager but nothing else.

 

I've had this problem before and it took one of Norton's guys to come onto the PC and sort it.  I've tried everything I can think of but I'm stuck (again).  I thought I'd give the forum a try before I resort to Live Chat again.

 

Many thanks


SuW wrote:

Hi there...

 

I hope one of you guys can help.  I am restoring everything to another computer following a system crash. 

 

I have embroidery software by a company called Janome that requires a HASP security dongle in a USB port. 

 

I have added the programs that the software needs (DSLOADR.exe and JANOME.exe) to the Program Rules in Norton 360 and I have added the port (1947) for the dongle to the traffic rules for the firewall.  BUT the software still doesn't run.  The splash screen displays for a while and then disappears. I can see both executables still running in the task manager but nothing else.

 

I've had this problem before and it took one of Norton's guys to come onto the PC and sort it.  I've tried everything I can think of but I'm stuck (again).  I thought I'd give the forum a try before I resort to Live Chat again.

 

Many thanks


Welcome,
My only suggestion would be to be sure that all of the programs are installed and updated, the operating system is updated, your Norton is updated and the dongle in place. Then I'd shut down, take a short coffee/tea break and start it up again. If that doesn't do it then customer support chat might be the answer

http://www.norton.com/chat

Keep us posted