Have been cheated by Norton
I have been cheated by Norton to take a program that will protect my iPhone.
It turned out that it did not work.
When contacted support was one idiot declared without help.
Support closed catten.
I have been cheated of about 100 euros
Yes'll get another virus software that you can trust
Goodbye Norton
Duplicate post. Answered here. https://community.norton.com/en/forums/have-been-cheated-norton-0
If you have purchased the product within 60 days you can request a refund for any reason. Just try another chat session and tell them you want a refund. They can help with that. www.norton.com/chat
As you found, the Norton Mobile Security for Apple IOS devices only backs up your contacts and finds your phone. And Apple has the Find my phone app and iCloud for the same features for free. And they work better.
The information about what is offered for the IOS devices is available on the Norton Mobile Security web site. You scroll down to where you see Android and IOS tabs.