Hi
I just extended my Norton Security Subscription by another year, during this i have lost 7 days of protection.
Checking your FAQ i found
"If you purchased a renewal or upgrade through the expiration notices from your Norton product, the days from your old subscription are automatically added to the new one. However if you purchased Norton another way, when you install the new Norton your old subscription days do not get added to the new subscription."
I have purchased the key via Amazon.
Why don't you inform your current Customers via a note before entering the new product key, or with an information regarding this on the sheet with the product key ?
Best regards
Marc