So here it is, my laptop got smashed, was just after getting norton internet security and antivirus, so i get a new laptop 2weeks later, i get a free trial with it for a month, i couldnt remember the email and password for the original norton i bought, free trial is up and i remembered the email address and can log in to norton and download it for its 2nd of 3 uses, but it won't recognise it and norton still shows as being expired as it was when the free trial was over. Can somebody please help me?
im-a-vase wrote:So here it is, my laptop got smashed, was just after getting norton internet security and antivirus, so i get a new laptop 2weeks later, i get a free trial with it for a month, i couldnt remember the email and password for the original norton i bought, free trial is up and i remembered the email address and can log in to norton and download it for its 2nd of 3 uses, but it won't recognise it and norton still shows as being expired as it was when the free trial was over. Can somebody please help me?
Sorry you have this problem.
<< just after getting norton internet security and antivirus >>
That sounds like two Norton programs so can you confirm what you bought to install on the now smashed computer? Norton Internet Security does include the engines of Norton Antivirus.
On the new laptop what Security Program came on it? Was it identical to Norton Internet Security or whatever you had before or was it another?
<< can log in to norton and download it for its 2nd of 3 uses >>
Now that you can get into your MyNortonAccount did you take any steps to remove the trial installation before you downloaded from your account? Did you actually download or did you find the KEY in your MyNortonAccount and try to use that on the trial installation?
Could you please clarify things for us by answering these questions and then we can help you to start again after cleaning up.
So here it is, my laptop got smashed, was just after getting norton internet security and antivirus, so i get a new laptop 2weeks later, i get a free trial with it for a month, i couldnt remember the email and password for the original norton i bought, free trial is up and i remembered the email address and can log in to norton and download it for its 2nd of 3 uses, but it won't recognise it and norton still shows as being expired as it was when the free trial was over. Can somebody please help me?