Having trouble finding logins on IPHONE

1. I have logins on my pc that i can access through identity safe with no issues with MY Vault.

2.  Have downloaded ID Safe on my IPHONE and I am not able to access my logins. 

3.  Have tried to login to IPHONE with my PC norton account closed on my both my internet connection and my LTE conncetion.

4.  I am able to open My Vault on my PC but only two logins are there : Norton Account and Lifelock

thanks for any help PJB  

"You say you think you may have two Norton Accounts set up. Did you use different email addresses to set up the vault on your PC and the one on your iPhone? If you only used one email address, there will only be one vault. Each vault requires a different  Norton Account email address." 

 I have only used the same email address.    i will try a new windows sign in now.

 

 

 I seems that there are two accounts on the Norton server with my login info.  I may have created these through the change to my new computer or when I tried to use my I Phone.

You say you think you may have two Norton Accounts set up. Did you use different email addresses to set up the vault on your PC and the one on your iPhone? If you only used one email address, there will only be one vault. Each vault requires a different  Norton Account email address. 

I made the backup on the thumb drive.  Read the post.  Before I create a new  Windows login on my PC how can I delete the existing cloud account that the cell phone is opening and that I can open when I use the Norton ID safe URL on my PC.

I forgot that you already have an online vault set up. You would not have to delete the other account. So you would just enter your Norton Account email and password and the process should find your current vault. You can log into that and do the Import of your logins

 I made the backup on the thumb drive.  Read the post.  Before I create a new  Windows login on my PC how can I delete the existing cloud account that the cell phone is opening and that I can open when I use the Norton ID safe URL on my PC.

  I seems that there are two accounts on the Norton server with my login info.  I may have created these through the change to my new computer or when I tried to use my I Phone.

 

thanks 

PJB

I may have a process that will get your local vault contents transferred to the cloud. Another user was trying to do the same and I posted my work around in this post.   https://community.norton.com/en/comment/7734741#comment-7734741

Be sure you have a backup of your local vault before you start the process. Go to the ID Safe Settings page, and click the Import/Export tab. Then export your local vault, then save it to a thumb drive. Then go through the process I suggested in the other post.

 

I uninstalled Norton ID Safe and still have Norton Security.  Used browser (Chrome) and signed into Norton ID safe.  Page displayed was same as on I PHONE with only two logins.   Closed out and signed in to Norton Security and opened vault.  Have 116 logins as usual. So I don't think I lost any. At least on my PC.

I think you are on to something.   in fact I am glad at least one of us knows what they are doing.  :)   And thanks for the help on this.  I was starting to lose faith in Norton until you started helping me.

Check your Windows Control Panel - Programs to see if you have a separate entry for Norton Identity Safe. If you do, uninstall it. Having the standalone version installed while you have a Norton Security product with ID Safe can cause strange behavior for ID Safe.

If you sign back into your ID Safe from your PC's browser at  https://identitysafe.norton.com   how many logins do you see now. I am a little worried about your deleting entries as you noted above.

I DO NOT have the option of automatically opening my vault.  My settings screen starts with " ask for my password etc."

Of note is that I have a norton identity safe icon on my desktop in addition to the Norton Secutity Icon.  I can log in to the vault from either one.  I thought that the Norton ID Safe icon may be the access to a local vault.  I saw it has a email signout option at the bottom of the page.  I signed out of both the Norton ID Safe and the Norton Security icons to make sure I was signed out.  Tried again on my phone after deleting the Norton ID Safe re loading it after rebooting the phone with no luck. 

One last check for the local vault on the PC. Open your vault from the Norton Security main screen and then click on Settings (the gear icon at the bottom). Click the Security tab and if you see the first option in my image for Automatically open my vault when Windows starts, you have a local vault.

If you can confirm this first before we go any further.

 

id safe local vault in settings.JPG

I have had this PC for nine months it is a Win !0 machine and very capable.  However, I had a WINDOWS VISTA machine for many years (around nine) and was using the Identity Safe function with it. I Transferred  everything over to the WIN 10 machine when I got it.

I signed out of my Norton Account .  Rebooted.  And I was able to open my vault even though I was signed out of Norton.  It appears that I have a local vault.  I am not sure what to do now.  I would like to transfer it to the cloud and be able to use it with my IPHONE.

thanks again

PJB

Something else we need to check. How long have you had the vault on your PC? Is it possible you still have a local vault? To check this, on the PC open your Norton Security product and click on your email address at the top right. Sign out of your Norton Account. Now try logging into your ID Safe vault. If you are not asked for your Norton Account email and password, you are using a local vault that will not sync with the cloud vault you would be using on the iPhone.

You say you deleted 107 logins when on the browser on the iPhone. This would indicate to me that you do have a cloud vault on the PC. And if you deleted them while on the iPhone, you probably will not see them now on the PC. Let us know what you now see on the PC.

 

I logged in using my browser on the IPHONE.  At first I had 2 logins that I could read :  Norton and Lifelock and 107 with icons and no information.  My PC has 122 ,  I deleted the 107.  Rebooted and tried my IPHONE .  I signed out of my PC Norton account and tried the IPHONE both on internet wifi and wireless.  No Luck.

 

Thanks PJB

How many logins do you see if you sign into your vault using a browser?   https://identitysafe.norton.com

How many logins do you see when you sign into your vault on your PC?

Try restarting your iPhone.

 

 

Need to  clarify!  Should read as follows

4. I am able to open MY Vault on my IPHONE but only two logins are there.  Norton Account and Lifelock.

Thanks

PJB