Having trouble with "Add or Exclude" in Manage Backup Sets

Norton Security | Norton Internet Security
1

Hi Everyone,

 

I'm a new user of Norton 360 Version 4.2.0.12. I created a new Backup Set with which I would like to backup only one particular folder. Here are the steps I have followed:

 

Backup Sources: I clicked the drive letter where the source folder is.

File Types: I clicked "Office Documents"

Add or Exclude files and folders :  I opened this dialog & included the specific folder & clicked OK.

 

When I clicked "Preview", I saw that all folders on the selected Backup Source were being scanned for Office Documents. This was not the behavior I expected & that I hoped to see.

 

I went back into Add or Exclude files and folders : I added an exclusion of the entire backup source drive & clicked OK. However, in Preview, I saw that this additional exclusion didn't change the observed behavior.

 

How can I succcessfully specify inclusion of only one specific folder from a source drive?

 

Thanks,

Brad

2

Hi brad

 

To include a specific folder alone from a source drive :


Don't select any file type in the What page.Then move on to the Add or exclude files and folders page and Include the specific folder.


On previewing this Back up set, you will see only the files from the folder you have included.


Hope this info helps you


Thanks

Kavitha


3

Hi Kavitha,

 

Thanks for your reply. It didn't occur to me that specifying file types would be incompatible with adding or excluding files & folders. I didn't see this incompatibility mentioned in the product documentation. I think it's reasonable to expect to be able to configure the Backup feature's What tab as it appears to be intended, to allow users to specify file types as well as add / exclude files & folders.

 

Would you agree? If so, it seems to me we're talking about a product bug here. Would you mind please checking the product bug list & seeing if this is in fact considered to be a known issue?

 

Any further comments appreciated,

 

Thanks,

Sincerely,

Brad

4

Hi Brad


That's how it's designed.


Say for example : If you want to Backup ALL Office documents or any other FIle type, Clicking on the file type and then choosing the Drive letters will add all related files to the Backup set


'Add or Exclude Files and Folders' is an extra feature to add/exclude certain files/folders.

For the same above example if you have added a Office doc file to the excluded in this UI, then that file alone alone will be removed from the Backup set


Backup feature's What tab as it appears to be intended, to allow users to specify file types as well as add / exclude files & folders. - Brad

 

1. If you want to backup all files of a particular file type : Then you can choose the file type in the 'What' tab

2. If you want to backup majority of files of a particular file type : Then you choose the file type in 'What' tab and add the remaining files to the excluded list or you can remove them from the Preview sheet as well

3. If you want to back up very limited number of files/folders of a particular file type : Then add them to the 'Add/Exclude' fileslist


Hope this info helps you


Thanks

Kavitha


5

Hi Kavitha,

 

Thanks for your additional explanation. Perhaps I'm not understanding something here..? Just to review, I followed your original instructions:

 

Don't select any file type in the What page.Then move on to the Add or exclude files and folders page and Include the specific folder.

 

Doing this allowed me to include only the specific folder I would like to back up. However, this configuration did not limit the selection only to Office Documents, as I would like to do. (I stated in my initial post to this thread that I would like to only back up Office Documents)

 

So just now,  I went back into my backup set, which has no "File Types" selected, only the relevant folders specified in the Add / Exclude Files & Folders. I verified in Preview that all the files to be backed up are only from the specified folders. However, there are more files (approx. 1200 files) than I really need to back up. So in order to test the software, I added a check-mark to select Office Documents. Now, the preview shows many 1000's & many GB's of files from all over the drive, not just in the selected folder. This is not the backup set that I thought I was creating.

 

This unexpected behavior is why I was suggesting that perhaps the "File Types" selection capability is incompatible with "Add or exclude files & folders". Because if "file types" are selected, then the "Add or exclude Files & Folders" choices are not respected.

 

Please let me know if you feel that I'm still not understanding the proper configuration for my desired backup set.

 

Thanks,

Brad

6

Hi Brad


Choosing all Office documents from a particular folder is not possible with our current N360v4 Backup design.

Drive Selection alone is possible.


'File Types' and 'Add or Exclude Files/Folders' are two different things. The former one is for choosing specific file types for a single Drive/All Drives & the Later one is an extra feature to add/ignore certain files/folders.


Folder selection will surely be considered for implementation in the future versions


Thanks

Kavitha


7

Hi Kavitha,

 

Thanks for your confirmation & clarification. Referring back to my original posting, I don't think it's clear in the product documentation that, as you say,

 

'File Types' and 'Add or Exclude Files/Folders' are two different things.

 

even though the user might reasonably expect these two controls to work together since they are visible on the same "What" tab.

 

If you agree that the product help page for this tab could be improved to indicate that the two sets of controls do not work together in the currrent version, would you please forward this thread to the documentation team with a request to make this clear on the relevant help page(s)?

 

Thanks,

Brad

8

Yeah sure Brad, will forward this thread to the documentation team


Thanks

Kavitha