Please can some one from billing or accounts contact me. I tried to contact customer support but nothing, the advisors are always "unusually busy"
You have been taking money from my account without my permission and I need to e-mail someone to get it resolved.
Yes I have cancelled auto renual and I have all the E-mails to prove it but you took the money anyway
Please reply urgently
S
Sorry to hear of your situation.
Did you cancel the Auto Renewal after receiving a renewal notice? If so, it may have been too late when you stopped it.
There is no way to conduct billing issues through the forum, so you will have to wait it out with the support options. Chat is usually very good, but as you seem to have found, it can get busy. Try at a different time of day to see if there is a shorter wait. www.norton.com/chat
Hello Peter,
On the 3rd April 2012 Norton sent me a auto renual e-mail saying that on the 18th April 2012 that they would debit £64.99 from my account. I soon realised that it would be cheaper to purchase a box copy from Amazon and on the 4th April 2012 I cancelled the auto renual, I had and still have the following E-mails:
1) You have successfully cancelled your automatic renewal enrollment (Wed 4th April 2012 10.06)
2) Your account billing information has been successfully deleted (Wed 4th April 2012 10.07)
There were two further E-mails noting that I had successfully made the changes to the account, ie deleting all my information.
I trusted norton not to bill me. I bought a copy of 360 and used the code and throught no more of it. On the 19th May 2012 my son was born and a few weeks later we had to move so I did not keep an eye on my statements like I sould have.
On the 3rd June 2013 I had an unauthorised debit of £64.99 on my account, I called the bank fraud division and they saud it was Norton and that they has taken money as well back in April 2012.
How could they have done this if they has cancelled by auto renual and if they did not retain my bank details. The bank called this fraud and is now pursuing things with them. Oh I had no e-mail of them warning me they were going to take any money btw.
They have also added 370 days subscription to my account which I want them to cancel. Again I plan on purchasing a box copy so dont need it.
So what the hell do I do now. They never answer the bloody phone and you can wait hours getting through to their stupid online support.
I am so annoyed
S
I have just spend 30 minutes on the phone hanging on and with that silly online chat thing.
The phone is costing me money. The online thing is pointless if there are no advisors
Simply how on earth am I expected to get this resolved when there is no one there responding ????????????????
Unfortunately, you will have to persevere with either the phone or chat options to contact Support.
Here is a page with information on the refund of an Auto Renewal.
Hi Kefru
I have used live chat and found that varying the times you try may help and spend around ten to fifteen minutes waiting then try again in forty to fifty minutes. I have waited for around one hour and had no response then at other times it’s been around ten minutes and I get a response. May I suggest that you are prepared with all the relevant information so you can proceed when connected in a relaxed way.
ATB
intesec