Help Desk Software Tool

Does anyone experience what appears to be a real hard push by Norton’s to purchase Help Desk Software Tool when looking for solutions to “Norton’s own Software problems. It very disconcerting the only way to fix a problem is to purchase more Norton’s software. I had the Help Desk software but ceased and requested refund after paying an annual subscription fee. Lodging jobs on it was clumsy and then 3 followup ph calls was needed before the job was even looked at. After being a loyal Norton customer (commercially back in day of Norton Anywhere and the likes) but for the past 13, years have been a residential customer), I must admit Norton’s is loosing its lustre. I read statements from other users that since the acquisition of Avast there appear to be a number of functionalities from Avast that are being run in the background which have caused a stir. Whilst these appear to more for practicality than Norton’s being secretive and evasive its not really the Norton’s Co that I have known for the past 4o years!