help, get support option, always repairs installation

I always update Norton and then check the get support option under the help tab. Every time norton runs the self diagnosis I get the same result, it gives me repair installation notice.

I have reinstalled Norton security 4 time and reinstalled windows 10 pro 4 times and still get the same result.

This leads me to think that Norton is not fully running when I start windows 10 and that is not good