HELP!!! Google Nexus 7 (Android 4.1) with Norton Safety Minder

I installed Norton Safety Minder on two Google Nexus 7 tablets (Android 4.1). I set up house rules for each child/each tablet under my Norton Online Family account. The program/house rules are not working on the tablet:

 

  1. Activity is not viewable in Norton Online Family account. It reads "No activity for Last 7 Days" under all tabs (Web, Messaging, Search, Social) but my children have used the tablets for several hours/day for appx 4 days so there should be a lot of activity recorded.

2.   House rules to do not work - I attempted to Google subjects/websites that should be blocked based on house rules are but they were NOT blocked.

 

Can you please help me correct these issues so we can feel safe allowing our children can use their tablets?

 

Thank you!!! Ashley