Help? I cannot activate my norton security 2011 on new computer

Hello...  I have a the Norton security 2011... it worked great on my old computer (that crashed)... I have a new computer, but I can't get the product "activated".... I may have old "product key" numbers from a previous year's norton... I may have lost the paperwork with the right activation numbers...!!  I can't get ANY help from Norton's "Help" technition, who is a computer... I don't know what else to do...  Any ideas or suggestions?  Is there a phone number where I may be able to call Norton and talk to a real person?

 

Thanks to anyone out there you may read this... 

 

Suzi