Help - Infected with: trojan.zeroaccess.b, trojan.zeroaccess.gen, trojan.gen, and trojan.gen.2

Norton Security | Norton Internet Security
1

Hello, My computer was recently attacked and infected by four trojans: (it happened so fast, but from what I remember, it was through some kind of Adobe Flash update message that repeatedly popped up on the screen) trojan.zeroaccess trojan.zeroaccess.gen trojan.gen trojan.gen.2 Apparently the attack disabled Norton and prevented the Norton Power Remover from working. I uninstalled Norton and reinstalled, and it seems to be working, however it constantly reports attacks and threats from the above trojans. After reinstalling Norton, I ran the Norton Power Remover again, but it didn’t find any infected files. My web browsers bring me to seemingly random websites…that’s the only other noticeable signs of infection. Any suggestions? Please help. SD

2

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 


 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

 

What is your Operating System, including if it is 32 bit or 64 bit??

 

Quads