Instant messaging has not been monitored although I clicked on the monitor option. I just found out today that it hasn't been monitoring since I set it up last month.
How can I choose to monitor msn messenger using norton online family as I clicked on the "Monitored: Chat is allowed, but conversation logs of new IM friends can be viewed."
I also clicked on "Chat supervision ON"
Despite doing all that instant messaging history does not show up on the records neither does it monitor.
Help!!!!