Help locating previously available alerts from dark web monitoring

[ASylv_007]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Help locating previously available alerts from dark web monitoring

Detailed description: After initial scan, results appeared for a moment & disappeared. How is any report helpful if you get nothing but a glimpse? Now, all I see is the “No Alerts” message.

Product & version number: 360 Deluxe

OS details: Windows

What is the error message you are seeing? “No New Alerts”

If you have any supporting screenshots, please add them:

[bjm]

@ASylv_007

Help locating previously available alerts from dark web monitoring
After initial scan, results appeared for a moment & disappeared. How is any report helpful if you get nothing but a glimpse? Now, all I see is the “No Alerts” message.

Um, does changing Filter help? Disputed/Archive?

Please review: Contact Norton Support
are you United States? ~ Norton support 1-800-745-6061 or 1-800-745-6034

Caveat: I’m not received an alert

[ASylv_007]

Thank you for getting back to me so quickly. I do not see the same option as in your example. Attached is a screenshot

[bjm]

@ASylv_007

I do not see the same option as in your example. Attached is a screenshot

are you Norton 360 v25.8?
Please run Norton LiveUpdate + Restart (not Shut down) machine.
~ my Identity Protection - Dashboard recently (as I recall) updated.
Please try signing out at Norton 360 Home & signing out at your Norton account.
Please Restart (not Shut down) machine.
Please try signing out all Norton + sign in at Norton 360 - Home and sign in at your Norton account.

[ASylv_007]

I have activated Dark Web Monitoring

[bjm]

@ASylv_007

Help locating previously available alerts from dark web monitoring

@ASylv_007

I have activated Dark Web Monitoring

have you located previous alerts?

[ASylv_007]

I have not & it’s quite frustrating. I do appreciate your help in trying to figure this out

[bjm]

@ASylv_007

I have not & it’s quite frustrating.

Curious, do the related emails alerts include related details.

fwiw ~
Dark Web Monitoring here
Dark Web Monitoring - FAQs here

[ASylv_007]

There are zero

[bjm]

@ASylv_007

There are zero

You’re reporting not receiving related “email alerts” as per:

If we detect your information used across our network, we’ll send you an email alert, which will also be reflected here.

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Please review: Contact Norton Support
are you United States? ~ Norton support 1-800-745-6061 or 1-800-745-6034