Help needed re logging in server Error -2016

Norton 360 for Windows
1

Hi, I’m having issues logging in to and activating my Norton desktop app.
I reinstalled Norton on to my pc and when I open the desktop app, it tells me I need to sign in to activate your app.
If I don’t sign in your app will be disabled within the next 23 hours.
Now I’ve entered the correct email and password and the 2FA.
After this it proceeds to try and log me in, but instead it comes up with the exact following message.
SERVER ERROR
We’re working to resolve an issue that prevent us from completing your request.
Try again later.
(Error Code: -2016 )

I am able to login to the app on my phone and I am able to access my account via the the website, but the desktop app won’t work.

I’ve uninstalled a number of times, I’ve tried the repair tool and various other things, but none of them work.
Any advice/help would be appreciated.

2

Try this
Login into your Norton account online. Go to My Subscriptions and click on Manage Licenses. Delete your PC from the list. Now try activating again. I have the same issue today and this fixed it

1 Like
3

Thank you very much for your help.
This did indeed fix the problem.
Thanks again for taking the time to do this, it’s much appreciated.

1 Like