Please help. Been on the phone with Norton for hours and they can’t seem to help me.
Here’s the deal. I bought a new HP notebook a few months ago and it came preinstalled with Norton Internet Security as trial version. The trial just ran out and I had a valid subscription to NAV on my old computer so my idea was to contact Norton and see if I could transfer the subscription. I’m running Windows Vista
So I logged onto Norton’s live chat and the tech tells me that he’ll do it for me using the Rescue program. So I log into that and he tells me that he needs to remove NIS first before he can put NAV on my computer and transfer my subscription. So he starts removing NIS and then he restartsy computer. Obviously, after the restart we are no longer connected and my computer will not let me log on to my user. I call this time and the first tech I speak to tells me to go into the registry and delete my user. This doesn’t work so I call back and get another tech who tells me to do a system restore. This works. I can log on to my user and allmy files are there. Relief… Except no Internet access. I thought maybe it was my wireless so I directly plug it in. Still no. I then check my iPod touch to see if it has access (which uses the same router) and it does. So it’s not my router and it’s not my ISP.
I call Norton again and they are reluctant to help me. Even though I explain that the reason I do not have Internet access is because of something their tech did. I have never had a problem with this computer before. They tell me contact my ISP, even though I told them my roommate’s computer is working. I researched on my iPod touch something called a winsock reset and tried it and it didn’t work. No internet access. I don’t know what else to do. I did a system restore to an even earlier point, but no luck. After I did that I tried to run NIS but nothing happened. I went to add/remove program and it tells me that the NIS “path cannot be found.” I don’t know what else to do and Norton seems reluctant to help me any further even though I feel that it’s really their fault.
Thanks for any help/info you can provide.
Thanks!! The removal tool totally worked! Now have internet access! Thanks so much. Hopefully this post helps someone else having the same problem.
Thanks Phil but that only works with XP.
Please help. Been on the phone with Norton for hours and they can’t seem to help me.
Here’s the deal. I bought a new HP notebook a few months ago and it came preinstalled with Norton Internet Security as trial version. The trial just ran out and I had a valid subscription to NAV on my old computer so my idea was to contact Norton and see if I could transfer the subscription. I’m running Windows Vista
So I logged onto Norton’s live chat and the tech tells me that he’ll do it for me using the Rescue program. So I log into that and he tells me that he needs to remove NIS first before he can put NAV on my computer and transfer my subscription. So he starts removing NIS and then he restartsy computer. Obviously, after the restart we are no longer connected and my computer will not let me log on to my user. I call this time and the first tech I speak to tells me to go into the registry and delete my user. This doesn’t work so I call back and get another tech who tells me to do a system restore. This works. I can log on to my user and allmy files are there. Relief… Except no Internet access. I thought maybe it was my wireless so I directly plug it in. Still no. I then check my iPod touch to see if it has access (which uses the same router) and it does. So it’s not my router and it’s not my ISP.
I call Norton again and they are reluctant to help me. Even though I explain that the reason I do not have Internet access is because of something their tech did. I have never had a problem with this computer before. They tell me contact my ISP, even though I told them my roommate’s computer is working. I researched on my iPod touch something called a winsock reset and tried it and it didn’t work. No internet access. I don’t know what else to do. I did a system restore to an even earlier point, but no luck. After I did that I tried to run NIS but nothing happened. I went to add/remove program and it tells me that the NIS “path cannot be found.” I don’t know what else to do and Norton seems reluctant to help me any further even though I feel that it’s really their fault.
Thanks for any help/info you can provide.