I have a system with Windows 7 Home Premium SP1 and my NIS is updated to the latest version. After getting this last update Installed I have started facing the blue screen of death issues.
Just after the installation the blue screen came up and system restarted;
Secondly, the blue screen comes up on its own at different times and system starts again..
Thirdly the blue screen also comes up if I press certain buttons in the NIS like(Scan Now, Manage, etc.)
I have tried to remove the NIS and re-install it but the listed above issues are still there.
On the blue screen it also points to a file named igdpmd64.sys
Request your immediate help regarding this problem.
Thanks for the suggestion, Quads. I tried that, I can get to Debugging Mode, but the BSOD comes up again right after a few seconds of the Windows startup screen, just as before. I'm not sure what Debugging Mode is supposed to do exactly, but it looks like it doesn't get the chance to do it.
I may get asked the question, so I'll answer pre-emptively by saying that I am not running any other anti-virus or security software except for NIS.
I'm having the same exact problem! When my BSOD appears it says something about an UNMOUNTABLE_BOOT_VOLUME.
Is there no way that I can simply get rid of the last update? Like Ros my computer was running perfectly fine until this latest update! I'm running Windows XP operating system.
Is backing up my files on an outside program the only way to save my computer? Should I take it to a local compter company to be fixed?
Thank you delphinium. From what you posted, it appears that you've been there. Was it the same exact issue? Was there nothing that Symantec was able to do? I'm growing more and more angry at Symantec for this, but am trying to remain calm so that I can deal with it.
I would have thought that since there is a pretty clear cause and effect, that something could be done to resolve the issue relatively easily. I believe that you are suggesting using Knoppix to recover my files, and then re-installing Windows. That helps, but if I can avoid that, I'd like to. If the name of the update could be identified with Symantec, then perhaps it can be removed from the command prompt. If I call them, do you think they will help? What about disabling the NIS service via the command prompt. Not sure that will do any good, because the issue has spread beyond NIS and to the rest of the computer.
I'm open to other ideas if you have any. Thanks in advance.
Sorry to butt in but it was only after we restarted our systems from a Norton update that we had problems. All of my drivers and the like are updated fully.
There were no problems previously. I have never come across problems like this before.
I'm pretty much fed up with this whole process by now. I'm sorry but I don't really understand some of the processes that more advanced people seem to know.
I would like a straight answer. Is Norton the reason that my computer is messed up now? And if so what step by step processes should I take? Is there anything that I can do other than backing up my files and re-installing Windows?
Sorry for the rant but I'm getting extremely irritated at this point.
Even though I can't boot into XP, I can get to the command prompt using the Windows XP disc that came with the laptop. I hit F12, boot from the CD, wait for the files to load, press R to "repair a Windows XP installation using Recovery Console", and enter the admin password, which brings me to the c:/windows: prompt. Once I'm there, I have no idea what to do, and I don't know if that's considered the "Recovery Console". It says that the console provides system repair and recovery functionality, but it just looks like a DOS screen to me.
Can I do something useful from there? Is there anything else on the Windows XP disc that I can use to help? (aside from reinstalling windows and losing all of my files, of course). Can I use something on the disc to load XP?
Had the same problem recently myself. When you boot from the XP disk don't select the repair option but select the option to install. Once this starts running the program will detect that the version of XP on your PC is the same as the version on your disk. You will then be given the option to restore which should then work.
When I try to reinstall Windows it gives me an option to overwrite a partition... I haven't because it doesn't sound good. Other than that I've tried running the repair from the CD as well but it gives me a part where I need to type something in. I typed in R but it said it was invalid and to try again or some such.
Quads, if XP Reinstall (repair install) doesn't delete any of my programs or docs, then do I really need to use Knoppix before I do this? It sounds like my files will be there waiting for me safe and sound when the repair install is done.
Sorry if that's a stupid question. I've never used any of these things before.
Thank you so much for sharing your experience. It sounds like you and Quads are recommending the same thing, and that this repair install will not harm my files. Just want to make sure that I understand that right.
With the XP CD it will look for existing Windows installations, and then give you the option to repair the existing installation or not,
Yes It shouldn't delete them, but it's a safe guard, to get the personal files off just in case, as what if during a reinstall it happens for some reason delete a folder with personal files in that is not in My Documents??
Quads, thanks, I see your point. I'm going to have to weigh the risk of doing this without using Knoppix first since I don't have ready access to another PC to create it. (I'm on a Mac right now, so that doesn't work as I understand it.)
The only place I have personal files on my computer are My Documents and the Desktop, so I'm hoping all will be okay if I try it.
No, my understanding is that you need a PC to create the Knoppix USB boot drive. SInce I'm using someone else's Mac right now to interact on these boards, and don't have access to another working PC, Knoppix isn't an option for me at the moment. That's why I'm weighing the risk of going ahead with the XP repair install, since I won't have had a chance to remove my personal files first. I'm a bit nervous...