We had Norton 360 version 3 on 3 home pcs. The expiry date was today and i have been trying for the last 2 hours to renew. i have got CD Norton 360 Version 4 to update - My norton account states expired and does not show the new product key for the CD . Do i reinstall and try again from the start?
I am not a technically minded person and struggle each year with renewing and uploading new versions. i have spoken to someone on phone about half an hour ago and the lady from Norton told me to go into www norton.com/downloads. i did this and it is asking for me to buy another subscription . I dont want this as that is what i bought the CD for - new version and to update subscription.
Please help.