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You can use this forum for your support questions. What was your previous security set up?
Hi Stu,
thx for your reply i was using Panda and also had avg free installed.but i dont think thats were the problem is.
the live chat guys uninstalled all that but were then unable to install my cd version on my xp pc (it went onto my vista laptop no probs) and even tried to download the newer version remotely but still wouldnt install. we mustve tried this about 20 times seriously ! i was on live chat for 5.5 hours on thursday and then all day sunday. still no luck and no follow up by the techs either
I guess you tried downloading the latest version on the symantec website as well?
And you uninstall the "old" build with the NRT tool
yeah several times lol thats why i wanted another form of communication
Hi twitchy,
I'm sorry to hear about the installation problems you've encountered. I'm going to proceed under the assumption that you are not now currently installed. Can you provide any details about where the installation hang? Is any error message produced or does it reliably stop at the same spot? I'm concerned that you were unable to install from CD and from the downloaded version - was the stall in the same place?
My apologies for the questions. In the meantime, I will forward your information to the Support center and see where they have you on their callback list.
Matt
hi Matt, thx for your reply ive sent you my last incident number if thats any help in tracing my details