help re nortons updates not adding to program

Hi  Nortons techs ...I recently purchased a laptop that has windows 7 program in use and activated my nortons account but each time I download the large MP updates required it will not flow into my nortons program .   Are you able to help solve this issue for me here please.   I need have the updates included or my laptop message says the computer is vulnerable to viruses etc. 

 

Thanks in advance.      kikkt