Help removing trojan after full scan

Hi,

 

would very much appreciate some help.

 

Have recently run a full system scan, which notified me that I needed to manually delete a file, but which does not delete when I try to do so.

 

Have spoken to numerous technicians, who cannot help, culminating with one who insisted that I needed to speak to my ISP, although could not explain to me what I should expect my ISP to do. As you might imagine, spoke to ISP and theye were as baffled as me.

 

message from results file is

 

Unresolved Threats:
Trojan Horse
 Virus ID: 25464
 Type: Compressed
 Risk: High (High Stealth, High Removal, High Performance, High Privacy)  
 Categories: Virus
 State: Remove Failed
 -----------
 1 File
[eclfsm44.exe] inside of [c:\$recycle.bin\s-1-5-21-1762234809-4257463176-494303134-1006\$rou78lz.75+kgn[h33t][rupliham]\setup\keymaker.rar]

Many thanks,

 

Dave