I'm really regretting installing parental controls/family online.
In a right old mess now:
- Safety minder is turned on
- I want to turn off to look at facebook
- I get "this computer is not recognised, add the computer to online family Norton"
- When I go to profile via online, I get
"Wait! Did you know that XXX is not currently assigned to a computer? Click here to download and install the Norton Safety Minder on this computer."
- Bear in mind this is on the computer that has safety minder switched on, with Safety Minder installed
- So the only option seems to be to "click here to install". Even thought safety minder is already installed.
- So I do that, I get a prompt to uninstall (presumably because I already have it installed)
- To do this, I get a password prompt
- I then get a password error "please be sure to enter the correct parent email and password
- But of course I am already logged into my online account, so therefore know I have the correct username/password
Help!
What the heck is going on and how do I get this fixed?
Thanks in advance,
Simon.
Hi griffjones350,
It looks like you haven't associated your kid's Windows account to the kid's profile on OnlineFamily.Norton. You can click on the Norton Safety Minder icon, a dog paw in the system tray and select Edit account to connect them together.
If that doesn't work, please remove the network cable first then try to uninstall/reinstall NSM. For details, please read the post at http://community.norton.com/norton/board/message?b oard.id=OnlineFamily&message.id=1155#M1155
If you still have trouble installing the program, I would be more than happy to setup a remote desktop access and work together with you on this. You're welcome to send me a private message or an email for details. You can find my email address at http://community.norton.com/norton/profile?user.id=15038
Thanks,
Katie
Hi Katie - I tried the edit accounts option.
I get a password prompt (although, as I am now, I am logged into parental controls through Norton IS
If I enter the username/password, I get "this computer is not recognised".
I may have to take you up on the remote assist at some point, but it may be a couple of weeks before I get chance to do so.
In the meantime, anything obvious to you from the above?
Cheers,
Simon.
Hi griffjones350,
It sounds like you haven't finished installing Norton Safety Minder on the PC. Please uninstall/reinstall Norton Safety Minder on the PC with the following the steps here.
http://community.norton.com/norton/board/message?b oard.id=OnlineFamily&message.id=1155#M1155
If it still doesn't work for you, please let me know and we can setup the remote session.
Thanks,
Katie