Help with NIS 2012

Hi all,

 

I need some help.  I have NIS 2012, and  my supscription has expired.  I'm signed up for the automatic renewal, but I haven't gotten an email saying that I need to renew.  I have tried renewing the product three times, and I keep getting a message saying I'm covered.  Included is a capture of the message I keep getting.  Any help is appreciated.

 

[IMG]http://i102.photobucket.com/albums/m93/melissa2_04/Capture1.jpg[/IMG]