Help....

My recent Norton has expired and i went to go buy one a week later. I opened the box and renewed it with the given code on the paper. I updated eveything yet norton say my computer and  network protection is at risk. I clicked the fix now button but everytime i do it failed. My auto-protect, SONAR protection, Antispyware, Incoming Emai, and my Outgoing email all says not fixed. I keep trying but the result was still the same. Then i tried to do a full system scan and a quick scan but it failed to and it says, " your product is inactive." I'm really confuse here can you please help me out? ty