Hi, I am new to this site and not very conversant with Laptops. Last week I reset my HP and after could not reinstall Norton 369. It read that another download was running. I assume it meant Norton Security which I previously re installed. So, I contacted Norton who put me through to an Indian call Centre who asked me to hand over the control to them and they showed me a host virus. They then passed me over to COGNUSTECH.com who charged me £104 to fix it and cover my computer 's Norton protection for the next 5 years. I agreed . The computer is fine but the protection only shows for 20 days. Can someone please advise me as to whether this is normal Norton attitude. Thanks.