Hi.Recently updated Norton on my iMac. Since then when I open an email, all the pictures are missing. says due to network prefs, can not download content privately? I have to select Download Directly?Anyone know how to stop this as it is so annoying. TIA

Norton 360 for Mac
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Hi.Recently updated Norton on my iMac. Since then, when I open an email, all the pictures are missing. says due to network prefs, I cannot download content privately? I have to select Download Directly?Anyone know how to stop this as it is so annoying. TIA

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Hello @David_Rose1

  • Message: “Unable to load remote content privately” appears at the top of an email on your iOS device here
  • If you see ‘Unable to load remote content privately’ at the top of an email here
  • Unable to load email content privately after installing Norton device security on Mac here

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AI Overview
Yes, your network preferences can prevent content from loading privately in some situations, forcing you to choose “Download Directly”. This often happens with Apple’s Mail app, particularly if you are using Mail Privacy Protection

Mail Privacy Protection:
This feature on Apple devices tries to hide your IP address from email senders to protect your privacy. It does this by routing some content through a secure channel, which can conflict with certain network configurations.

Conflict with Network Settings:
If your network is configured to block traffic on certain ports or domains used by Mail Privacy Protection, or if you’re using a VPN, it can interfere with the private loading process.

Pi-hole:
Some users experience issues with Pi-hole (a DNS blocker) preventing iCloud Private Relay from bypassing it, which can also cause private loading issues.

Troubleshooting:
CheckMail Privacy Protection settings:
In Apple Mail, go to Settings > Mail > Privacy and see if “Hide IP” is enabled. If it is, try disabling it to see if that resolves the issue.

Adjust network settings:
If you’re using a VPN or have custom firewall rules, ensure they don’t block traffic used by iCloud Private Relay or Mail Privacy Protection.

Check Pi-hole settings:
If you use Pi-hole, ensure it’s not blocking iCloud Private Relay domains.

Manual download:
You can manually download content by tapping “Load Content” when prompted in an email.

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Caveat: I’m not Mac

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I had your thread moved to the Mac forum board for better exposure to Mac users.