I am running Windows 8.1 and IE whatever the latest version is. Also Norton 360. I do not play games or download apps. Whenever I start up it takes about 1 minute before my touchpad gets slow then stops responding, if I wait several minutes it will catch up and I can get to a webpage which then will not load or does not respond. It asks if I want to recover the webpage. I have to shut down the computer cold or, if I am lucky, restart. Eventually it will just start working again. Like others, Norton insight doesn't tell me anything I can understand. The files are svchost.exe and ieexplore.exe among a few others. I routinely clean registry and temp files. I ran every scan available including NPE, cleaned up unnecessary files and even ran the hp hardware and memory/ component check. Everything is working correctly. This has been going on for months and getting worse. My computer is a HP pavilion g7. Can anybody help, please?