On 1/21 all activity under the heading of "Firewall-Activities" stopped being displayed in the history. About 90 minutes later the last information was recorded under "Firewall-Network and Connections". The "Activities" history started on 1/11 and consists of 3 pages. The "Network and Connections" history started on 1/7 and consists of 5 pages. I have tried switching network adapters on and off and even adding another computer to the network and nothing more shows up. I was getting several entries per day. On 1/28 I reset the firewall. That one entry was displayed but nothing after. It has now been about 11 days without the history. The histories for the other services are working fine. There is no other active firewall. Can I assume that the firewall is still functioning but not recording? I am running Windows 11 Home on an Asus Vivo.
Thanks
This is the first time I had a chance to set down at the computer. There are new entries so I guess uninstalling and reinstalling was the answer. I am still not sure what went wrong. Norton had only been installed since Jan 7. Thanks for all of the suggestions!
It is because multiple engine runs to ensure smooth working for any APP/software e.g., APP need to be Sign In as well as requires software update to run simultaneously that is why for the same software entries are in numbers.
After reinstalling Norton 360, the initial problem seems to be resolved. However, under "Firewall-Activities" there are multiple instances of the same program being granted access to the network; Spotify appears about 63 times and Edge View2 about 47. There are a couple of others. Three pages of entries accumulated in 14 minutes. There were other various entries which were normal activity. Since this flurry of activity about 90 minutes ago, there have been no other entries in either firewall histories. I will check again in the morning and hopefully new entries will have appeared. I reinstalled following all steps in previous directions. Are multiple entries for the same program in these quantities something to be concerned about? Thanks for your assistance!
JFSIII:After the firewall reset "Program Control" does repopulate. A machine restart does not add any entries. As stated earlier, all automatic entries for "Firewall-Activities" and "Firewall-Network and Connections" ceased on 1/21 within 90 minutes of each other. The only entries displayed are the manual ones. Would reinstalling Norton 360 be appropriate at this time?
Okay....my observations differ from yours.
I thought my observations were similar because something went wonky around 21-Jan-2024 with my Norton 360 - Firewall.
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fwiw ~ my clean install
Note: from Windows Administrator user account.
1) Norton Remove and Reinstall Tool => Advanced Options => Remove Only
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v60392881
OR
1) Apps & features => Norton 360 => Uninstall => Uninstall Norton and remove all my user data
2) clear out Norton remnants before re-installing Norton 360
Please review: https://community.norton.com/en/comment/8363501#comment-8363501
3) Download and install your Norton device security
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600
4) after Norton 360 install => run Norton LiveUpdate + machine Restart (not Shut down). Repeat. Norton 360 = v22.23.10.10 (at this time)
5) Review Norton Settings to your preference.
6) Run Diagnostic Report.
7) Run Norton Insight.
8) Run Norton Autofix.
9) Create Backup Sets to your preference.
10) run Norton LiveUpdate + machine Restart (not Shut down)
11) run Norton 360 Full Scan (once)
12) run Norton LiveUpdate + machine Restart (not Shut down)
Be sure you are using the Restart command. Not Shut down and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)
Turn On or Off Fast Startup - W10 - W11
Note: Norton browser extensions are separate installs.
https://search.norton.com/protect
After the firewall reset "Program Control" does repopulate. A machine restart does not add any entries. As stated earlier, all automatic entries for "Firewall-Activities" and "Firewall-Network and Connections" ceased on 1/21 within 90 minutes of each other. The only entries displayed are the manual ones. Would reinstalling Norton 360 be appropriate at this time?
as test: machine Restart
The only entries under "Firewall-Activity" are when I disabled, enabled and reset the firewall. There are no additional entries under "Firewall-Network & Connections". I am ready for any additional steps to take.
my Norton 360 "Firewall-Activity" & "Firewall-Network & Connections" agrees with your side.
JFSlll:
Can I assume that the firewall is still functioning but not recording?
After you do Firewall Reset.
Do programs (like your browser) populate with Firewall => Program Control?
for example:
fwiw ~ I assume my Norton 360 Firewall is functioning but not recording.
I have applied all suggestions offered so far but nothing has changed. The only entries under "Firewall-Activity" are when I disabled, enabled and reset the firewall. There are no additional entries under "Firewall-Network & Connections". I am ready for any additional steps to take.
fwiw ~
Note: no Firewall - Activities automatic events recorded after 21-Jan-2024 until my testing 01-Feb-2024
Category: Firewall - Activities
Date & Time,Risk,Activity,Status,Recommended Action,Category,Program Name,Program Path,Default Action,Action Taken,Local Computer,Traffic Description
2/1/2024 11:48:09 PM,Info,Firewall rules updated ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:48:09 PM,Info,Firewall rules were automatically created for System.,Protected,No Action Required,,System,System,No Action Required,Automatically create rules,"10.0.0.228, 138","Outbound UDP, Port 138"
2/1/2024 11:47:52 PM,Info,Firewall rules updated ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:47:52 PM,Info,Firewall rules were automatically created for System.,Protected,No Action Required,,System,System,No Action Required,Automatically create rules,"10.0.0.228, 137","Outbound UDP, Port 137"
2/1/2024 11:47:10 PM,Info,Firewall rules updated ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:47:10 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 49456","Outbound UDP, Port 53"
2/1/2024 11:47:10 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 54339","Outbound UDP, Port 53"
2/1/2024 11:47:10 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 58138","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 53010","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 59942","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 56371","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 61368","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 53555","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 64350","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 52760","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 50169","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 64137","Outbound UDP, Port 53"
2/1/2024 11:47:09 PM,Info,You allowed Google Chrome to access your network resources.,Allowed,No Action Required,,Google Chrome,C:\Program Files (x86)\Google\Chrome\Application\chrome.exe,No Action Required,Allow,"10.0.0.228, 62463","Outbound UDP, ssdp"
2/1/2024 11:47:08 PM,Info,Firewall rules updated ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:47:07 PM,Info,Firewall rules updated ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:47:07 PM,Info,You allowed Microsoft Edge to access your network resources.,Allowed,No Action Required,,Microsoft Edge,C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 64747","Outbound UDP, Port 53"
2/1/2024 11:47:07 PM,Info,You allowed Microsoft Edge to access your network resources.,Allowed,No Action Required,,Microsoft Edge,C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 58469","Outbound UDP, Port 53"
2/1/2024 11:47:07 PM,Info,You allowed Microsoft Edge to access your network resources.,Allowed,No Action Required,,Microsoft Edge,C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 54159","Outbound UDP, Port 53"
2/1/2024 11:47:07 PM,Info,You allowed Microsoft Edge to access your network resources.,Allowed,No Action Required,,Microsoft Edge,C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 62229","Outbound UDP, Port 53"
2/1/2024 11:47:07 PM,Info,You allowed Microsoft Edge to access your network resources.,Allowed,No Action Required,,Microsoft Edge,C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 51908","Outbound UDP, Port 53"
2/1/2024 11:47:07 PM,Info,You allowed Microsoft Edge to access your network resources.,Allowed,No Action Required,,Microsoft Edge,C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 50072","Outbound UDP, Port 53"
2/1/2024 11:47:07 PM,Info,You allowed Windows Defender SmartScreen to access your network resources.,Allowed,No Action Required,,Windows Defender SmartScreen,C:\Windows\System32\smartscreen.exe,No Action Required,Allow,"10.0.0.228, 10376","Outbound TCP, https"
2/1/2024 11:47:02 PM,Info,Firewall rules updated ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:47:01 PM,Info,You allowed Host Process for Windows Services to access your network resources.,Allowed,No Action Required,,Host Process for Windows Services,C:\Windows\System32\svchost.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 64775","Outbound UDP, Port 53"
2/1/2024 11:47:01 PM,Info,You allowed Host Process for Windows Services to access your network resources.,Allowed,No Action Required,,Host Process for Windows Services,C:\Windows\System32\svchost.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 65104","Outbound UDP, Port 53"
2/1/2024 11:47:01 PM,Info,You allowed Host Process for Windows Services to access your network resources.,Allowed,No Action Required,,Host Process for Windows Services,C:\Windows\System32\svchost.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 64775","Outbound UDP, Port 53"
2/1/2024 11:47:01 PM,Info,You allowed Host Process for Windows Services to access your network resources.,Allowed,No Action Required,,Host Process for Windows Services,C:\Windows\System32\svchost.exe,No Action Required,Allow,"2601:44:1:b330:a461:e927:bc9d:75bf, 65104","Outbound UDP, Port 53"
2/1/2024 11:46:58 PM,Info,The firewall was reset.,Protected,No Action Required,,,,,,,
2/1/2024 11:46:58 PM,Info,Firewall rules updated ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:46:58 PM,Info,User logged in. ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:46:58 PM,Info,User logged in. ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:46:57 PM,Info,Firewall rules updated ,Detected,No Action Required,Firewall - Activities,,,,,,
2/1/2024 11:28:15 PM,Info,Smart Firewall is enabled.,Detected,No Action Required,,,,,,,
2/1/2024 11:27:24 PM,High,Smart Firewall is disabled.,Detected,No Action Required,,,,,,,
1/23/2024 12:33:37 AM,Info,The firewall was reset.,Protected,No Action Required,,,,,,,
1/21/2024 11:00:05 AM,Info,You allowed to access your network resources.,Allowed,No Action Required,, ,C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe,No Action Required,Allow,,
1/21/2024 10:59:47 AM,Info,You blocked from accessing your network resources.,Blocked,No Action Required,, ,C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe,No Action Required,Block,,
as test: Firewall Reset
Hello @JFSIII
Welcome to Norton Community
JFSlll:
Can I assume that the firewall is still functioning but not recording?
And Firewall => Advanced Program Control => Automatic Program Control is enabled?
And after you do Firewall Reset.
Do programs (like your browser) populate with Firewall => Program Control?
for example:
Run Norton Autofix to detect and repair common problems
https://support.norton.com/sp/en/us/home/current/solutions/v15756942
Please run Norton LiveUpdate + Restart (not Shut down) machine.
Be sure you are using the Restart command. Not 'Shut down' and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)
Turn On or Off Fast Startup - W10 - W11
Please post back progress.