Hi everyone,
There is an issue that some customers are seeing with Norton Internet Security/Norton AntiVirus 2010. If during a scan, files are quarantined and you EXCLUDE the files from future scans, the expectation is that on subsequent scans the files will not be quarantined. However, the issue customers are seeing is that on future scans, SONAR Protection may quarantine these files again.
If you are experiencing this issue with NIS/NAV 2010, please following the directions in the following document to resolve the issue:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090903182949EN