How can I download Norton Utilities to a second computer?

Archive
1

Hi. 

 

In 2011, I bought Norton Utilities for using with 3 computers. I've just bought a second computer, but can't find a way to download Utilities from my Norton Account.

 

Unlike my Norton Internet Security, it isn't shown in "My Products" but it is listed in my order history.

 

Any advice would be very welcome.

 

Many thanks.

 

Gordon 

2
GordonK wrote:

Hi. 

 

In 2011, I bought Norton Utilities for using with 3 computers. I've just bought a second computer, but can't find a way to download Utilities from my Norton Account.

 

Unlike my Norton Internet Security, it isn't shown in "My Products" but it is listed in my order history.

 

Any advice would be very welcome.

 

Many thanks.

 

Gordon 

Hi,

Try here

http://www.norton.com/nu16

Keep us posted

3

Hi Dick

 

Thanks very much for your advice, but all that has done is give me is a month's trial, after which I have to pay the full subscription. I already paid for installing the program in 3 computers in 2011.

 

Can anyone offer some sensible solution?

 

Many thanks.

 

Gordon

4
GordonK wrote:

Hi Dick

 

Thanks very much for your advice, but all that has done is give me is a month's trial, after which I have to pay the full subscription. I already paid for installing the program in 3 computers in 2011.

 

Can anyone offer some sensible solution?

 

Many thanks.

 

Gordon

Gordon

If you have a 3 device license you can use that key to activate the trail into one of your full licenses.

Keep us posted

5

Hi GordonK,

 

Try this: go to https://manage.norton.com/ , Sign In, click on "My Account", and have a look under either "Product Details" or "Order History", and if still valid then hopefully you'll find what you're looking for under one of those two.

 

regards,

Laurence

6

Now that I've "cleaned my glasses". . . please just ignore my above response.

 

regards,

Laurence

7
ltu wrote:

Hi GordonK,

 

Try this: go to https://manage.norton.com/ , Sign In, click on "My Account", and have a look under either "Product Details" or "Order History", and if still valid then hopefully you'll find what you're looking for under one of those two.

 

regards,

Laurence

I have NU 16 installed and activated, but I do not see it listed in my products in Norton Management. Do you see it in your Norton Management?

 

 

 

 

8

The last I remember of that situation is that the subscriptions are listed but the licenses are not. Not sure if there's been a change to that policy or not.

9

Your license only covers the version it was purchased for.

It's not like NIS or NAV Dick, it's versio specific for Norton Utilities.

 

Obviously it is not version 16, that came out after 2011.

 

Version 15

http://www.norton.com/nu15

 

Version 15

http://www.norton.com/nu14

 

Check the version on your working system and make sure that version supports the operating system of your new computer.

Dave

 

10

Dave,

Understood. Didn't realize that I was confusing version numbers. My bad, sorry:smileysad:

[returning to dark place under rock]

11

Hi Laurence

 

Many thanks for your help.

 

As I said originally, my Norton Management does not show NU in my Products. It is in my order history, but without any Download facility.

 

However, thanks to Dave H's post, I checked to see if NU15 is compatible with the operating system on my new computer (Windows 8.1) and it isn't.

 

Thanks very much to everyone else for their help. I apologise for inadvertently wasting your time!

 

Regards.

 

Gordon 

12

Your not wasting our time, you can ask us anything you want.

If you have some free time some day you may want to contact Norton chat support and explain the situation.

I have seen some very favorable results posted as well as extreame discounts offered.

 

http://www.norton.com/chat

 

Best of luck

Dave

13

@ peterweb 

 

If I log into https://manage.norton.com/ under Order History, Date of Order : 3/10/2011, the Norton Utilities I can access and download is version 15, and for that order it says for Windows XP / Vista / 7 / 8.

 

But if I log into https://account.norton.com/ under Order History, Date of Order: Mar 10, 2011, the Norton Utilities I can access and download is version 16. Have you tried logging into both sites to see if there is any difference in what may be available?

 

regards,

Laurence

14

Hi @ltu 

In order for the alert to work there shouldn't be any space between the @ and the username

Stay well and surf safe

15

edit- sorry I confused  and thought Gordon made the post about it saying windows 8 in the norton account.

 

Dave

16

@dickevans

 

Hi there. Thank you Dick.

 

regards,

Laurence

17
ltu wrote:

@ peterweb 

 

If I log into https://manage.norton.com/ under Order History, Date of Order : 3/10/2011, the Norton Utilities I can access and download is version 15, and for that order it says for Windows XP / Vista / 7 / 8.

 

But if I log into https://account.norton.com/ under Order History, Date of Order: Mar 10, 2011, the Norton Utilities I can access and download is version 16. Have you tried logging into both sites to see if there is any difference in what may be available?

 

regards,

Laurence

I believe these orders will only show up if you purchased directly from Norton. I did not get mine that way. My NU16 does not show up on either web site.

 

There is a note below the list in Order History that says

 

account.JPG