How can i get norton 360 to do a full system scan?

everytime I press the button to do a full scan, it will back up everything, run a disk optimazation, and do everything else but run the full system scan. please help

Hi, Sgtkeebler. Welcome to the community. Try this.

 

To run a Full System Scan
  1. In the Norton 360 main window, click PC Security, and then click Run Scans.

  2. In the Scans window, under Computer Scan,  click Full System Scan.

  3. Click Go.

  4. After the scan is complete, in the Scans window, click Close.

     

    Let us know, if the above doesn't work.

sorry for such a late reply. Turns out I needed to restart my computer in order to get Norton 360 to do a full system scan. Just curious what could this problem be?

Hi. It could be that a reboot was needed just to get things back in order. If the problem persists, come back to us and we can investigate further.