How can I uninstall and delete all Norton's files?

Norton 360 for Mac
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number:

OS details:
Mac OS Sequoia 15.5
What is the error message you are seeing?
Expired subscription and the new available, but I can not use it
If you have any supporting screenshots, please add them:

2

Hello @usuario49
Uninstall your Norton device security product on Mac here
Remove all Norton programs for Mac using the RemoveNortonMacFiles tool here

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Download and install your Norton device security product on Mac here
Fix problems opening Norton device security product for Mac here

Message: “We are sorry. We are unable to download the support packages…” on Mac here
Message: “…You haven’t finished Setup and your computer is not protected…” on Mac here
Message: “Norton 360 is unable to continue. Please restart your Mac to stay protected…” here
Message: “At Risk: Your Vulnerability Protection definitions are not up-to-date. Your Mac may be at risk.” here

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AI Overview
The RemoveNortonMacFiles tool is used to completely remove all Norton files and folders from a Mac. It’s a separate tool from the standard Norton uninstaller and is specifically designed to address leftover files after the main uninstall process. To use it, you’ll need to download the tool from Norton’s website, open it in Terminal, and then follow the prompts to remove the files.

Here’s a more detailed breakdown:
1. Download the tool:
Obtain the RemoveNortonMacFiles.zip file from Norton’s website.
2. Open in Terminal:

Locate the downloaded file, control-click it, and select “Open with > Terminal”.
3. Follow instructions:
Enter your administrator password when prompted, then choose option “1” to remove all Norton files.

4. Restart:
The tool will prompt you to restart your Mac after the removal process is complete.

5. Complete Removal:
Restarting ensures all Norton remnants are fully removed, including those in the library folders and elsewhere.

6. Manual Check (Optional):
For a thorough removal, you can manually check and delete leftover files in ~/Library/Application Support/, ~/Library/Preferences/, and /Library/LaunchAgents/.

AI responses may include mistakes.

3

Norton doc v102526177 change:
Message: “Norton Security cannot be opened because of a problem” on Mac here
DocID: v102526177
Last modified: 04/24/2025

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  • Uninstall your Norton device security product on Mac here

  • Message: “Norton Security cannot be opened because of a problem” on Mac → RemoveNortonMacFiles tool
    Before running the RemoveNortonMacFiles tool, make sure that you have uninstalled the Norton device security product on your Mac here

  • Remove a device from your Norton account here

4

Hello @usuario49
Please share your progress.