How can you tell if SymKBFix has properly installed in the right location?

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I would first recommend contacting our Customer Support team through the below site:

http://www.symantec.com/norton/support/selectproduct_ts.jsp

If you have already done this and they could not resolve your issue, please let us know. If this is the case, please provide as many details as possible, including error messages, product versions, and operating system info. Thanks!

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I seem to have gotten it working now.

I uninstalled my NSW2006 first.

Then I uninstalled SymKBFix, and deleted any folders it left behind.

Re-installed SymKBFix, then re-installed the NSW2006.

 

When NSW2006 went through its configuration stage, the files SymKBFix had installed disappeared.

 

Is that what was supposed to happen?

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They were probably replaced with the updates when you reinstalled. I’m glad this was resolved for you.

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I'm sorry but your last statement is rather confusing.

And you still haven't said how I can tell if it the installation has gone as it should!

 

I found the instructions accompanying the download rather vague, and they appear very basic in comparison to Knowledge Base's from companies such as Microsoft and NVidia.

And as such, rather unhelpful and not of the standard I would expect from a company such as Symantec.

6

The thing with SymKBFix is that it is installing a new set of files, registering them, and then forces a reactivation.  The way you can tell if it didn't install is if you receive an error during installation (it's a simple MSI package that if a file is not created in the correct place, registry entries, files registered, etc you would have received an error).